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Rising star

UCCX (IPCC) HTTP document in version 8

I'm working with the HTTP triggers/scripting, and find myself in quite a box.  The documentation for version 8

is not updated to reflect the fact that it's in a LINUX appliance.  This is an IP IVR running v8.0(2)

Reviewed the thread here;  https://supportforums.cisco.com/message/3145524  but could not get this to work.  Windows paths, etc. aren't available.

I have my system dumbed down to this:

test1.htm   (not on the UCCX server):

<html>
<body>
<form action="http://10.0.1.218:8080/hello" method=GET>
Hit the button
<input type="submit">
</form>
</body>
</html>

My second script is fixed called welcome.html

<html>
<body>
Hello
</body>
</html>

The second script is uploaded into the document repository.

A simple three step script was written (start and end being two of the steps).  The second step in the script was a Send HTTP Response with a parameter variable called myDocument as the document name.

The script is loaded into the system, and an application configured.  The myDocument parameter variable is pointed at the second script in the document repository.

I then created an http trigger called /hello.

When I invoke the first page, it gets to the browser.  I hit the button, and get a HTTPStatus 404 message (complete with a Cisco logo) telling me the requested resource is not available.  Tried switching it to https, and that just sits and spins never getting anything.

Would be greatful for any help.  Quite frustrated at the moment.....

Everyone's tags (6)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
VIP Mentor

Re: UCCX (IPCC) HTTP document in version 8

It's port 9080 in UCCX 8.

So if this is my UCCX IP:  10.1.1.10

Then the HTTP Trigger for *test* is at:  http://10.1.1.10:9080/test


Anthony Holloway

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Highlighted
Cisco Employee

Re: UCCX (IPCC) HTTP document in version 8

Page 6 of the port utilization guide provides the following info

====

Port 9080 used for

- Clients trying to access HTTP triggers or documents / prompts / grammars

- Tomcat instance used by Unified CCX engine

====

Hope this helps

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801putil.pdf

Regards

Anuj

View solution in original post

8 REPLIES 8
Highlighted
VIP Mentor

Re: UCCX (IPCC) HTTP document in version 8

It's port 9080 in UCCX 8.

So if this is my UCCX IP:  10.1.1.10

Then the HTTP Trigger for *test* is at:  http://10.1.1.10:9080/test


Anthony Holloway

View solution in original post

Highlighted
Rising star

Re: UCCX (IPCC) HTTP document in version 8

Where is this documented???

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Highlighted
Cisco Employee

Re: UCCX (IPCC) HTTP document in version 8

Page 6 of the port utilization guide provides the following info

====

Port 9080 used for

- Clients trying to access HTTP triggers or documents / prompts / grammars

- Tomcat instance used by Unified CCX engine

====

Hope this helps

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801putil.pdf

Regards

Anuj

View solution in original post

Highlighted
Rising star

Re: UCCX (IPCC) HTTP document in version 8

Can honestly say I would NEVER have thought to look there!

Thanks!

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The information contained in this email transmission is confidential information which may contain information that is legally privileged and prohibited from disclosure under applicable law or by contractual agreement. The information is intended solely for the use of the individual or entity named above.

If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this email transmission is strictly prohibited.

If you have received this email transmission in error, please notify us immediately by telephone to arrange for the return of the original transmission to us.

Highlighted
VIP Mentor

Re: UCCX (IPCC) HTTP document in version 8

It's also in the 8.0(1) Upgrade Guide, and the 8.x Administration Guide.  That's three documents that it's in.


Anthony Holloway
Highlighted
Beginner

Re: UCCX (IPCC) HTTP document in version 8

Thanks, This tripped me up too!

Highlighted
Beginner

UCCX (IPCC) HTTP document in version 8

Awesome information, thanks.  I do have one question though.  I have it working now with one csq but what would the best way for this to be implemented with say..7 csq's?

Highlighted
VIP Mentor

UCCX (IPCC) HTTP document in version 8

Whoops, you replied to the wrong thread Mark.  I'll meet you back over in your original thread.

Anthony Holloway

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