I need to do a Place Call step to multiple mobile phone simultaneously.
Which is the best approach?
I have my numbers stored in a String and i was thinking to split them in an array as suggested here https://community.cisco.com/t5/contact-center/splitting-a-string-variable-in-uccx/td-p/2296746. by @Anthony Holloway
Then I would like to do a place call to that numbers simultaneously.
Can I achieve that using a Call Subflow Step in a for loop who is responsible to do a Place Call for each number ? Is there any other method?
Solved! Go to Solution.
Why not send it to an internal extension that is configured as destination for remote destination in CUCM and use single number reach for it, you can then define up to 10 mobile destinations in CUCM, easier to manage, and you just need single place call step in CCX script.
You can alway create different destinations, i.e. using different prefix or different number that translates to correct final mobile number, etc.
Nice tricks, thanks.
But i prefer to follow @Anthony Holloway way with trigger application.
I don't know the mobile phone number in advance and i take them trough a rest call.
I've try to create RDs on the fly as described before using AXL but I prefer o more dynamic way without involving AXL for on-the-fly configuration.
Thanks for this suggestion, is the direction I'm trying to follow.
When someone answer I would ask him/her a confirmation via a Menu and I would connect this contact to the triggering contact who start this script using a conference now (or other conferencing solution, in dev I'm using use a simple meetme room open by an external phone on the same partition) .
If he/she accept the best would be other phones stop ringing, or if they have already answered play a "too late" message and terminate the call, is it possible?
Thanks @Anthony Holloway for this solution.
Now is working as expected and it is in production.
Just one more question:
Is there a way to stop execution of triggerd app when an event occurs?
At the moment if someone answer i do a Call Redirect step to the correct Destination. But other phones (PlaceCall in triggered apps) continue to ring (if thy answer I play a too late message).
When i did TriggerApplication step i select Interruptible:yes
Thanks in advance,