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UCCX: restricting data visible to users

floatingpurr
Beginner
Beginner

Hello there, I'm just wondering if in the CCX there is a way to restrict data visible to users (both in the GUI and in the API). For example, I want user_A to see just a subset of available applications, calendars, prompts, CSQs, resources, etc...

1 Accepted Solution

Accepted Solutions

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Unfortunately there isn't this kind of granularity in the API. It's all or nothing.

 

david

View solution in original post

5 Replies 5

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Unfortunately there isn't this kind of granularity in the API. It's all or nothing.

 

david

Ok, thanks. Is it the same for the GUI?

I believe it's the same, but can't speak for the 12.x branch as I'm not worked with it much.

 

david

Hey.

 

There are only 1 level of admin on the GUI - No MLA (Multi level access)

 

For supervisor you can use ASC (Advanced supervisor Capability) in finesse to restrict access for the supervisor to only they CSQ, Calendar, applications etc.

 

/Thomas

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Please rate all useful posts and mark as answer if it solves your issue

Hey @Thomas G. Johannesen. Seems like you cannot filter data in the CCX. Thanks!

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