Hello ,I'am using uccx 12.5 and mail csq configured to receive and send back emails . My question is where can i find these emails like sent emails and the inbox , I need to see the email content Regards,
Hi all, I want a help with managing or preventing Agent users from login in to MediaSense Call recording and Cisco CUIC, because now they are able to log in to these systems and they are not allowed to ... please if you know how to solve this proble...
CCX 11.6.2. CUIC Report CSQ by interval data missing for 5 days. 10.26-10.30 Weird thing is, the data was there last week. Ran same report on 10.30, no issues. Came in on Monday and data is gone. Reports are all blank Any suggestions? Ran dbreplicati...
Hi All, I'm running into a problem were 1 supervisor is not able to run a report for a specific agent. We have 2 other supervisors and they both can see the agent and run the report for that agent. The agent was recently added to UCCX.CUIC - Verison ...
Incoming calls are accidently answered while typing in other applications as soon as a call is offered. This has been making them answer calls without realizing it or when they are not completely ready. This was a problem in 11.6 but a work around of...
UCCX v11.6We have an odd problem where agent resources are receiving calls from a CSQ/SK that they are not a part of. I checked multiple times to ensure they have the right skills and competence and also ensured that the CSQ is configured correctly. ...
Just finised up our new WFO/QM 11.5 recording server. We are using the all in one OVA with SQL on board. Everything is working correclty however, now I'm kinda regretting not planning for a secondary server if the primary fails. I read thru the desig...
Hello everyone,Sorry for having low knowledge about WFO and QM Stuff.I am trying to install WFO-QM and facing these issue :First. Error : services could not be contacted. Verify Jetty and Data API services have been startedCondition : When QM trying ...
Hello,
I'm currently working to sent up scheduled reports in UCIC. With some of the reports I created to run, I get a "X" under results. I have also verified that the email addresses are correct. Does anyone have some troubleshooting advice?
I am r...
Hi,
We are running Finesse UCCX version 11.6, can we configured it to support Whisper functionalities like in the PCCE.
Our goal here is to give a forewarning to the agent which CSQ that was selected by the customer before the caller is routed to t...
Hello,
We use the following systems.
Call Manager 9.1.2
UCCX 10.6.1
Is it possible to use whisper to introduce a call to a user using a UCCX script?
We would like to play a wav file to a user to identify that the call has been routed to them for a...
Customer's having 6 CVP servers and all servers are handling calls with the Load balancer deployment. we are migrating to UCCE 12.0 from 10.5 version. is it possible to install 2 CVP PG's in a single VM with 4 PIMS in one CVP PG and other 2 PIMS in a...
The requirement is to do a callback after 10 mins once the caller ends the call with the agent. I am routing the call from the connected state to the exceptionCIE and then presenting the survey menu with a place a call step. The issue is am not able ...
