Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callback seems to be happening sooner than the EWT. Looking through the CallbackWait application, I don’t see any error there. Has anyone ever experienced th...
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Resolved! SocialMiner Exchange Integration
Hello Experts,I am having issues integrating SocialMiner 11.6 with an Exchange 2016. The UCCX version is 11.6When I press the Test Configuration button, I receive the following error message CSQs Configuration ErrorsEmail Username and Password do not...
Resolved! Cisco Finesse in Chrome Browser
Chrome: 70.0.3538.77 (64-bit) Cisco UCCX: 11.6.1.10000-51 (ES02-24) Does Cisco Finesse run in current versions of the Google Chrome browser? I can get it to open, but within tabs I run in to two issues. 1) Reports will not load 2) The Email / Chat...
HI everybody, We have a customer that is running UCCE 12.5 and we are seeing an increasing amount of 50000 - CTI failures on agentes running finesse in Google Chrome. When we redirect the agents to use Microsoft Edge, then we are getting almost unan...
In the following document section "Peripheral Gateway (PG)" it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model." https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...
I had this situation for a recent upgrade of UCCX 12.5 from 11.5 where the client was using the 300 agent profile. There is a note in the upgrade guide as for some reason Cisco have removed support for the 300 agent profile. For 100 agents profile, i...
UCCX 12.5.1-10000-31 (ES03-93) Is there a query that will show the association between Call Control Groups and the triggers associated with the specific group?
Step 1. Configure a new user in Active Directory (AD) to be used in CUIC.Step 2. Assign Report Designer role to the AD user by the CUIC Administrator user. If you log in without Report Designer role, Reports option stays unavailable.Step 3. At this t...
Hope someone can point me in the right direction here.I'm tried to find/create a report in CUIC that is identical to that found in CCX at Reports > Stock > Unified CCX Historical > Inbound > Agent State Detail Report.I've found a similar report in PC...
UCCE 10.5.1AW_hds Not long ago we noticed that the t_Agent_Logout table contains data for a small period.It turns out every night, there is a cleaning of the table.But who?All jobs are turned offbut every night at 0:30 there is a cleanup from the SA ...
Hi , We have a UCCE set up 8.0 . Agents automatically going to not ready state. When checked in report it shows Missed Tasks eroor code (50010). It is a default cisco reason code.Can anyone explain the exact reason for this issue .Thanks,Rahul
I have a situation where we will have 14 menu options to select from in a script, then after that selection another 12 options to select to route calls to appropriate agents. With so many options I was thinking if the user could just speak there choi...
We are using Git Source Control for all our CVP files. Do we need to makes sure all the files have an end of line character of a Unix LF? I noticed this issue on the .doc_revision files so I was concerned.
Using the Standalone Application Builder. C:\Cisco\CallStudio\buildApp.bat I keep getting the following messageJava HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=512m; support was removed in 8.0 Can we revise the java command insi...
Can any one explain how CVP and UCCE works in configuring import option and how default reports work and how its interconnected
