Contact Center

Hello , is someone encountered with this situatiıon ? Agents Total Talking field is not reseting  . Do you have any idea ? it can be fixed by restarting any services ? Uccx Version : 10.6  

Dear All, We installed 12.0(1)  ECE_12_Fresh.iso and service are up and running. But not able to open Workflow getting Java error. https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70396.html As per the above guideline migrated to ECE-12...

uccx 12.5 seems to have some bugs in agent statistics. agent state changes into reserved when in not ready state and receives a Non-ACD call.reports of a sample agent are attached .while she has received only 2 ACD calls (1010 Trigger) , agent summar...

Hello,on a CCX 12.0.1 (HA Cluster) our customer is using webchat and would like to show real names on webchat instead of the usernames. I configured these names in the "agent alias" field but from time to time (after 1 or more days) the agent alias f...

Hello, We have requirement in uccx 12.0 where agents has to enter notes/comments during a call with customer. We need this notes to be available in the report (inbound historical) generated from CUIC.Kindly let me know how I can achieve this.  Thanks...

Has anyone interfaced to Epic (medical) web services from Studio/Vxml server?I'm looking for some basic info on how it's done.Is it REST or SOAP?Does anyone have any info?

Hello,Have a weird issue. When using Finesse, users are unable to dial a specific number. Only happening to this one number (10015) which goes back to CVP. From their IP phone using that same extension it has no problem only when using Finesse. They ...

I know this has been asked before, but I would like to enable a caller to enter an extension at anytime when they're in a UCCX script without needing a "Menu" or "Get digit string" step. I had an idea that I could use an "On Exception" step to make t...

Hi, i have a agent who has moved teams. I changed the team in UCCE Admin, however they still appear in the old team in CUIC. I found a guide for UCCE but the options to update Agent Team List in Administration Server and Real-Time Data Server (AW) an...

Hi all, We are trying to deplyong PCCE 12.5 for 2000 Agents on co-hosting ESXi with another non-PCCE VMs.We're failed to pass ESXi credential validation stage using ESXi user that we've made for PCCE purpose with "Unable to connect to host(s):" error...

Hi All, I wanted to know more about transInCalls field in skill_group_interval table. When I am checking reports based on skill_group_interval table in CUIC always see TransInCalls value is "0" but it should show transferred calls to respective skill...

Agent goes to correct Finesse web address, is configured as an Agent,  device is associated correctly in User Mgmt  along with IPCC extension field set , device is associated with  UCCX Application user ,  Device is up and registered, and agent has s...

Hi,I am searching a detailed description of all the Cisco Unified Contact Center Express (UCCX) services incl. the subsystem and manager services.Therefore I already opened a Cisco TAC, but I did not get the information for all of the services as the...