UCCX Subscriber Finesse is out of service when publisher is down

ahmed.zakaria · ‎06-20-2023

hi all,

Id like to verify if Finesse CCX failover behavior is correct, and working as it should be as designed.

UCCX version 12.5

I have my 2box of UCCX clustered for HA failover.

UCCX Pub (Primary node)

UCCX Sub (Secondary node)

All our agents have bookmarked Cisco Finesse on their browser as https://UCCX Pub.com:8445/desktop

* Did a fail over test by shutting down UCCX Pub.

Logged in agents automatically failover to UCCX Sub ( issue on this )
However when other agents came into duty shift, they clicked their Cisco Finesse bookmark https://UCCX Sub.com:8445/desktop, it Finesse out of service. ( issue on this)

if there are any configuration to do this failover if side A is down .

Thomas G. Johannesen · ‎06-21-2023

Hey.

Affraid not. This is expected.

We have some customers who have an loadbalancer in front (without using it for loadbalancing, but for redirecting to an active server). Normal loadbalancing is not supported.

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Thanks, Thomas G. J.

Thomas G. Johannesen · ‎06-21-2023

or you can make an startpage yourself with some javascript that checks if the url is active:

jquery :

$.get("https://UCCX Pub.com:8445/desktop").done(function () {
  redirecrt to server : https://UCCX Pub.com:8445/desktop
}).fail(function () {
 redirect to server : https://UCCX Sub.com:8445/desktop
});

I haven't testet it but i think i should work

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

Thomas G. Johannesen · ‎06-21-2023

Whole HTML:

<html>
</html>
<script
  src="https://code.jquery.com/jquery-3.7.0.js"
  integrity="sha256-JlqSTELeR4TLqP0OG9dxM7yDPqX1ox/HfgiSLBj8+kM="
  crossorigin="anonymous"></script>
<script>


$( document ).ready(function() {

$.get("https://uccxPUB.local:8445/desktop/").done(function () {
	window.location.replace("https://uccxPUB:8445/desktop/");
}).fail(function () {
	window.location.replace("https://uccxSUB:8445/desktop/");
});

});

</script>

This is tested and working

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

jim-j · ‎06-21-2023

I don't know why you're seeing that behavior. Before UCCX 11.6.1 only one (Finesse) server could be IN_SERVICE at a time. However since 11.6.1 the Finesse servers are now active/active, so they should both always show IN_SERVICE and be usable. Note it's still recommended that all your agents log into whichever server is active.

rikardkrvaric · ‎06-21-2023

If you shut down the PUB, there is nothing re-directing the agents to the SUB.
If you just made SUB the Master, then the PUB can still redirect users to the SUB (since it is the master).
I email my agents, with the SUB URL, if there are issues, and most agents now have two URL shortcuts on their desktop.

Other than that, you would have to have a custom webpage, or a load balancer in front of it if you wish for it to be automatic.

ahmed.zakaria · ‎07-06-2023

thanks for you
Solved

Thomas G. Johannesen · ‎07-06-2023

What was the solution ?

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.