UCCX - voice detection in recording

[vojtech.koukal]

Hi guys,

Is there any way how to stop the Recording step in the UCCX 11.6 when the caller become silent (e.g. not speeking for 2 seconds)?

I need to be able to record what the caller is saying, stop the recording when caller become silent and use the recording for further processing. I don't need any logic above the recording, no TTS, no analytics, just stop the recording and make it available as Document.

There will be multiple recordings taken this way in the call so catching the InactiveException or pressing # is not an option.

Also we do not have (and can not have) integrations to ASR/TTS from 3rdparty (Nuance) - such integration will be more expensive than the whole project.

I'm not aware of such possibility, but maybe I'm overlooking some option.

Thanks in advance

Vojta

[Anthony Holloway · Accepted solution]

No, not to my knowledge.

The documentation for the step does not indicate that this is possible either:
https://developer.cisco.com/docs/contact-center-express/#!cisco-unified-ccx-editor-palette-step-descriptions-media-steps-recording-step/recording-step

[david.macias]

I hope you're not trying to create a speech enabled IVR without a speech vendor... that's going to be terrible. There's another vendor you can look at to get some pricing and see if it makes sense. Lumenvox.com, I've worked with their speech product and it's great.

david

[Anthony Holloway]

https://www.lumenvox.com/proof-of-life/

That took a dark turn....

[david.macias]

LOL that's a terrible title for a product I expected Liam Neeson being plastered all over that website holding a phone and a gun... I was sadly disappointed.

david