I am very new to UCCX. Our customer asked for a finesse gadget to be added to UCCX that shows how many voicemails are waiting in the mailbox. If a gadget is not possible is there something I can add to a custom report? Has anyone done this before and have documentation I can follow? Or have any suggestions on how can approach this? We have a small queue with 4 agents.
UCCX version 11.6.2
Thanks for your help!
Where are the voicemails being stored?
If Unity Connection you could develop a custom gadget that uses the CUMI API which can provide access to Unity Connection mailbox information.
Check out this link
Thanks I will take a look at this! Yes the voicemails will be stored in CUC.
Thanks Anthony! This information has been extremely helpful. I have ran into few issues that i was curious if you can point me in the right the direction on getting them resolved.
I added the folder called EmbeddedWebApp to files on the UCCX server using 3rdpartygadget access. I also attached the zip file of what I am using.
Issue #1: I can get the web inbox to display when the URL is http://FQDN/inbox. I have to disable protection on the page so that we can view the web inbox. So it goes into a mixed-content mode. We prefer for it to show up using https because each agent browser would have to make sure its set right in this mode. When I set the URL to https I get "HTTP Status 403 - Access to the specified resource has been forbidden."
Issue #2: When I try to login to the web inbox in the gadget I get this error in the developer console when I right click and select inspect element. "Load denied by X-Frame-Options: https://FQDN/inbox/ does not permit cross-origin framing"
Thanks for your time and help!
As others mentioned, there is a ton of trial error with this and not a ton of available resources because everything is going to be customized to your experience. You may want to try this link though. It goes over CORS for Unity. I hope if it doesn't work specifically for you that maybe it points you in the right direction.
Thank you! I will read over what reference you guys provided. If I come up something I will share!