Contact Center

Team - we heard UCCX 7.0.(2) may support windows 7 but I do not see a release date yet. Is there a way to support windows 7 in UCCX 7 SR5?I have one customer using the compatibility mode - I do not know if this is reliable and also TAC may not suppor...

Unified CCX Premium 5.0(2).Recently added a new Script with new prompts.  Working fine till I rebooted server.  The Prompts for the script Disappeared.So when a call goes into script you get canned voice "are you there, are you there?".  The Prompts ...

I have UCX running in a failover scenerio.  The primary server is fine.  The secondary server has the Enterprise Server Subsystem out of service.I looked through the MIVR log and saw the [LDAP: error code 49 - Invalid Credentials].  I retyped in the ...

Hi all,When agent in ready mode, any internal incoming calls which is unanswered  (from another agent or supervisor ) put them in not ready mode (we know its the normal Call centre  behavior -RNA) , as per our customer they need only the calls from c...

Hi All,We are having predictive mode outbound dialer configured in our setup.As per predictive mode CTI Toolkit and agnet ip-phone should go in reserve mode but in our case only CTI toolkit is going in reserve mode there is no activity on IP-Phone. O...

For sake of keeping this simple for now, how could a call be maked as handled in a default skill group. This is the skill group ICM automatically creates. When we used IP IVR, these calls always showed in the internal in column. For the most part the...

Hello,A customer I've recently started working with is coming to the limit of their CSQs (149).They have used this amount purely for reporting purposes. I want to try an reduce the amount of CSQs without effecting their ability to report specific cal...

Hi Team,We have just changes the IP Address of CUCM 6.1 and UCCX 7.1 as mentioned the procedure in documentation. After that I am not able to log in in CAD. It is giving me error, a licensing error has occured, please try after 5 mint, license server...

HiI dial in to the CTI RP @ 3010, I get silence for 5 seconds, and then a busy signal (Other Route Point is Ok).Logs attached .

Is there a way to allow or force the agent to change their password in CAD?  We have created all the users with no passwords.  Now Business wants them to all have unique passwords. We would like to allow the agents to change their own