11-03-2010 04:21 PM - edited 03-14-2019 06:49 AM
Dear,
can you guys give me all the steps required to make this option work.
as i already configure recording script to let the callers to record messages if they don't want to wait on the qeue. but when i check the record file i found it store in temp folder with ( 1 KB ) size only.
pls. help me to solve this issue..
regards,
11-03-2010 05:07 PM
What are you trying to do with the recording? Unless you upload it to the repository, email it, or write it nothing will remain after the script terminates.
11-05-2010 02:19 PM
i create a variable as DOC [], i don't know what else i must to do?
i checked one example from the internet and i did the same, but still not working.
how i can did it to be attached to Email or to be stored in folder ?
11-06-2010 07:04 AM
A document variable, as with all other types of variables, is expunged from memory when the script terminates.
11-07-2010 04:54 AM
can you pls. send me the complete steps if possible for Email and upload options. as i am new in scripts and i don't know the coorect way to define variables. also if you have a source to help me on scripts.
regards,
Bilal
11-07-2010 01:52 PM
Bilal,
first you need to make sure if your recording and monitoring is set up properl.
here is some doc link for required config
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtm
11-07-2010 02:14 PM
thanks for your replay,
the link that you send not working pls. check
11-08-2010 04:54 AM
Here is the documentation on all of the steps:
Some of the basics are explain in this document. For the most part the script is just Java code with a pretty UI painted on top so standard Java language rules apply. There are two classes available from Cisco Learning Partners (UCCXD and UCCXA); if you are going to spend much time with the product I suggest taking both classes.
Lastly, Cisco has paid for some scripts to be published to the public. You can reference these to get your bearings:
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