03-18-2017 05:27 PM
I'm trying to test Virtual VB 11.0 and Nuance 10 - with a Studio Form element pointing to a custom external grammar that returns multiple slots into element data (using the SlotElementData settings).
This works fine when I use the IOS VB.
But when I use the VVB it doesn't seem to parse out the return values.
Is this a bug?
********************************
Activity Log when using IOS VB:
Form_getCity,data,nbestInterpretation1,+city:Boston+SWI_grammarName:session:field6070@field.grammar+address:100 Mass Ave +state:MA+SWI_literal:boston+SWI_meaning:{address:100 Mass Ave city:Boston state:MA}
Form_getCity,data,city1,Boston
Form_getCity,data,address1,100 Mass Ave
Form_getCity,data,state1,MA
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Activity Log when using the Virtual VB:
Form_getCity,data,nbestInterpretation1,[object ScriptableObjectImpl]
********************************
The grammar:
<?xml version="1.0"?>
<grammar version="1.0" xml:lang="en-US" root="root" mode="voice" xmlns="http://www.w3.org/2001/06/grammar" >
<rule id="root" scope="public">
<one-of>
<item> <tag> address='100 Mass Ave'; city='Boston'; state='MA';</tag> boston </item>
<item> <tag> address='First Ave'; city='Phoenix'; state='AZ';</tag> phoenix</item>
</one-of>
</rule>
</grammar>
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03-20-2017 03:10 AM
Janine,
I would not do any testing with VVB 11.0, it is likely a bit buggy.
I would use VVB 11.5 with latest ES and this is supported on CVP 11.0 and CVP 11.5
you need a specific ES on CVP 11.0 to support it.
Gerry
07-26-2017 02:40 PM
Hi,
I'm now using VVB11.5 and still have the same problem with External Nuance Grammars that return multiple slots aren't working correctly. Instead of VXMLServer creating element data with the slot names followed by a 1, I'm getting only nbestInterpretation1 with the value [object scriptableObjectImpl1]
The grammar works just fine with the IOS VB.
Is there a specific patch to fix this?
07-27-2017 06:53 AM
HI Janine,
I am having exactly the same issue with Nuance 10 and VVB 11.5, latest patches installed.
Wondering what is going on and how am I supposed to migrate off the IOS VXML GW if VVB does not work
07-27-2017 08:40 AM
You may have to submit a trouble ticket with TAC. I'm not a cisco
employee or regular customer, so I can't submit trouble tickets.
07-27-2017 08:42 AM
That’s what I did already thanks for the follow up.
11-28-2017 12:57 PM
Did you manage to get this working? If so, what was the resolution as I am facing the exact same problem.
11-28-2017 03:01 PM
I Had this resolved with the BU involved eventually. They had given me what they call friendly patch which made my grammar working. You need to wait for the ES that will be released this month and this patch will be in there officially.
11-28-2017 04:26 PM
Thanks for your reply, do you have bug id for this?
11-30-2017 03:30 AM
Got Bug ID from TAC, it is: CSCvf57695
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