09-13-2023 05:59 AM
Hello,
we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.
any help much appreciated
regards,
Kavle
Solved! Go to Solution.
09-13-2023 08:18 AM
You can use the SIP header function in UCCE, here's a post that walks through the details.
https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101
09-13-2023 11:17 AM
This should be close, but you'll have to tweak it.
mid(before("<",after("From:",Call.SIPHeader)),2,len(before("<",after("From:",Call.SIPHeader)))-3)
09-13-2023 06:22 AM
What we've done is looked at the SIP headers and grab it from there and set it as a PV. That's the only way I know it can be done.
david
09-13-2023 06:29 AM
could you help me with your set variabl node sir .
is it like -- object type - call and variable as sip header? and how do we pass that next
09-13-2023 06:35 AM
09-13-2023 07:20 AM
these are the headers where we can see the caller name sir
09-13-2023 07:40 AM
09-13-2023 08:18 AM
You can use the SIP header function in UCCE, here's a post that walks through the details.
https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101
09-13-2023 11:17 AM
This should be close, but you'll have to tweak it.
mid(before("<",after("From:",Call.SIPHeader)),2,len(before("<",after("From:",Call.SIPHeader)))-3)
09-13-2023 12:14 PM - edited 09-13-2023 12:24 PM
thank you, sir!!
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