want to display caller name on finesse in UCCE

[kavle]

Hello,

we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.

any help much appreciated 

regards,

Kavle

[david.macias]

What we've done is looked at the SIP headers and grab it from there and set it as a PV. That's the only way I know it can be done.

david

[kavle]

could you help me with your set variabl node sir .
is it like -- object type - call and variable as sip header? and how do we pass that next 

[david.macias]

If you show me what your sip headers look like I can certainly help you.

david

[kavle]

these are the headers where we can see the caller name sir

[kavle]

attached header info here sir

[bill.king1 · Accepted solution]

You can use the SIP header function in UCCE, here's a post that walks through the details.
https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101

[david.macias · Accepted solution]

This should be close, but you'll have to tweak it.

mid(before("<",after("From:",Call.SIPHeader)),2,len(before("<",after("From:",Call.SIPHeader)))-3)

[kavle]

thank you, sir!!