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Wrapup codes is not working in IP PHONE AGENT.

cristian.gomes
Level 1
Level 1

  We performed all required configuration in CAD ADMIN/ICM Agent Desk Setting and It is working well in CAD Desktop Edition and Desktop-Browser Edition. But, it is not working in IP Phone Agent. All other IP Phone Agent functions is working properly except Wrapup code.

  Based on CAD Documentation, this feature is supported in IP Phone Agent.

UCCE Version

UCM =  8.0
ICM   =  8.0
IPIVR = 8.0

Thank you in advance

1 Reply 1

Can you post a screen shot of CDA showing the IPPA section.

david