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We are trying to catch the 'contactInactiveException' using the 'On Exception' step.It works when debugging the script, but it does not work with normal calls.Thanks for your help.

Trying to install CVP 4.1 reporting server and I can't get past the Reporting Password screen. I've made the password as difficult as I possibly can and nothing seems to work. Anyone have any ideas?This is the message that keeps appearing."Chosen p...

Hi,I need some quick help on this that is difficult to obtain from cisco.com or the dynamic configuration tool.What are the part numbers I need for the following:- Cisco Unified CCX Version 8.0 Enhanced (for the software + MCS server appliance)Thanks...

Hi all,Appreciate your advice on how best to tackle thisa) My table structure is something like thisStaff IDDescriptionValue0001Salary 11000001Salary 22000002Salary 13000002Salary 24000002Claim 1-100b) Using both DB Read/Get, am i able to sum up all ...

Hi All,I am curious, is there a way for agent to be in ready state once they login on agent desktop ? appreciate on any replies.Thanks in advance.

Hi,I have a site A (Brazil) with CUCM and CCX working... But, I need to create another queue with a new agent that will stay at Chile (Site B)... Can I to register the new agent at Brazil CUCM? Can I to create a new queue at Brazil CCX for him? What ...

Hi Folks,     First of all thanks for your time.  I've searched around the forums looking for an answer to this but the best I can come up with is a recording script which still requires the customer to go into the application and update the prompts ...

Team - could the upgrade be done remotely?How does one use the answer file generator togenerate license file beforehand? Could you refer me to a document? Thanks.

Folks,       Has any of you did an upgrade on CCX 7.0.1 SR5 to 8.0.2? Since they run on different O.S windows --> linux respectively. Would you know/have any guides on that?Any help is highly appreciated!Cheers!Thiago

Hello,We are having  a CVP SIP comprehensive model ( Single site deployment)1)  Four Co-located Ingress / Vxml gateways (3945)2)  ICM 7.5.8- Side A , Side B3) Single  CVP 7.0 server (Call server/VXML co-located) with 260 VXML ports4) CCM Cluster ver ...

Hi,Agent Logs out and Logs in back several times without his intervention. this was observed with one agent. Any idea what would be causing? We use a custom CTIOS client and we observe that only one agent had this problem

Anyone heard when this patch is going to be released?  It fixes several bugs and adds Windows 7 compatibility for agents, supervisors and historical reporting.  I have been waiting for this patch for over a year.  Cisco originally announced Q2 2010, ...

According to Cisco's website, UCCX 7.0(2) was due to release 4QCY10... however, nothing has been posted and I was beginning to wonder if this release has been postponed. Does anyone know when this will be released? From my understanding, 7.0(2) addre...