CX Cloud Idea Exchange

Currently CX Cloud does not show renewed support contract details until after the existing contract expires. This makes using CX cloud as a single database / source of truth a bit deceiving. As soon as the contract is renewed - I would like to see the renewed expiry date and not the current date that the existing contract is about to expire. Or at a minimum show the existing contract expiry date and the new extended date. ... View more

I would like to see all information within the license tab with the same information that I see in the smart account ... View more

As a user, I'd like to see all of my contracts when I log in, not just those covered under Success Tracks. Therefore, I'd want the default Success Tracks filter removed. ... View more

Under normal circumstances, allowing the inventory collection to run on a set schedule is fine, it would be nice to be able to do so manually. If, for example, you add numerous devices into DNAC, and would like to see that inventory within CX Cloud, you may not want to wait until your scheduled collection. (in the meantime, you can just modify your schedule to scan earlier. Having a manual collect would be more convenient.) ... View more

Send e-mail notification for expiring licenses within the next 3 months ... View more

I think it would be helpful to see the history of when a diagnostic scan was performed on a given object. Regardless of whether you run this manually or automatically, being able to click onto an object and view the scan history would be a useful in troubleshooting. ... View more

For us, it is important and very helpful if you show the information about the Cisco partner that sold the asset (similar to how the SNTC shows it), mainly for the agile resolution of any incident and future reference (to renew support or add hardware, licenses, etc.). ... View more

Currently, the default timezone for a Scheduled Diagnostic Scan is GMT. Being able to change this to a timezone of your choice would be very helpful. ... View more

Hello, I would like to put in a request to be able to update the device location section.  A larger number of our orders are shipped to a warehouse first to be configure and then sent out to branch office locations.  I know I have put the GPS coordinates to my locations in the hierarchy of DNAC, could there be some linkage between the DNAC data and the CX cloud data organized by DNAC  Design/Network Hierarchy?  This could be helpful for shipping information for RMA of 4 hour support contracts. We even have some wrong site data in here and I don't see an easy way to correct that data, on mass. Just my 2 cents, keep up the good work. John  ... View more

In the effort to make the Assets accurate, it is better to have the information about when the assets were delivered. With that additional information, the Operations team will get idea whether this is a spare (if purchased long time ago) or a new hardware (if it is recent date). In the medium to large size organization, the Engineering team / Implementation team purchases assets but since it is not online yet, the Operations team will not know. But the assets already show up in the CXC. ... View more

We have a stack of 2 C9500-16X switches, each with a C9500-NM-8X network module installed. When viewing the hardware tab of the device details, it seems to show both network modules attributed to switch 1 instead of 1 in each. It would make more sense to attribute the module to the switch it is physically installed in. ... View more

We are a new Cisco SDWAN customer and are in the early adoption phases with this product.  As we split our site routers out of DNA Center and into vManage I suspect that our current very accurate view of our assets in the CX portal will suffer.  It would be great if there was some way to add at least two vManage controllers (we will have Lab and Production controller clusters) as data sources in much the same manner as you can add Intersight as a source for Cloud Network/ACI asset data. ... View more

In our environment we ship all of the devices we order to our main HQ location and then the network team configures and sends them out to our branch offices.  All of our Location fields in CX reflect the address of our HQ.  DNA Center requires that you enter an address when you add a location so it already knows the street address of almost every one of our devices.  It would be super helpful if there were either a Customer Location field that is separate from the Location field or if the Location field itself would sync the street address data from DNA Center branch locations.  You'd know not only the status of every piece of hardware but also where it really is as opposed to where it was shipped when it was ordered. ... View more

The idea is to request a filter option for asset group. The use-case is filter only asset groups you want to focus on. Also, being able to move assets to a "retired" group and filtering it out would allow those devices to no longer show in the inventory. The standard "connect" filter ALMOST does this. However, asset that are spares and offline then get filtered out. There are other use-cases when you want to only see information on certain assets. ... View more

Hi  We have a Network Analytics Data Store (ST-DS6200-K9) with 3 storage nodes (ST-DNODE-G1). Is it possible for you to add support for them in CX Cloud? Thanks in advance Jan ... View more

On licenses page, it would be useful to have two columns side by side to compare purchased licenses vs used licenses, so we can easily see the discrepancy needing purchased. ... View more

Hi Team, While searching for an asset, it would be helpful to be able to download the latest or recommended software at that page, without needing to go to software.cisco.com. ... View more

Ability to filter assets by location ... View more

Having the option to add custom Fields/Columns on Asset and Coverage page - would be beneficial to corelate business applications and functions etc... ... View more