CX Cloud Idea Exchange

There is no notification either on the Catalyst Center or on mail if the CX Cloud Agent is unreachable or goes down. You can only come to know of this when you open your CX Cloud instance and check the "Data Sources". It will be helpful if a proactive notification can be sent to the admin/user if the CX Cloud Agent becomes unreachable or is not sending telemetry to CX Cloud. ... View more

Hello  As a solutions provider that has deployed several hundred CSPCs (Cisco Smart Collectors) since 2012 we struggle badly to keep up with customer demands and modern times as Cisco does not supply an option for AWS, Azure or G-Cloud hosting only legacy bare metal and ESXi methods, my understanding is its the same for CX Agent which is not encouraging to build a practice around. Will Cisco release a version of CX Agent for public cloud hosting in FY24, if not why not? Kind regards Ali ... View more

Hello, We have hit issue with upgrade of CX Agent, we are trying to simulate couple of scenarios like there is no data source from CX Agent - DNAC or seed file, and per TAC it is not possible to perform upgrade of CX Agent to latest version without any source of data for collection. Right now version of agent is 2.2.0 and latest is 2.2.7 and we cannot upgrade to latest without data source. It can be done via workaround with "dummy" seed file, but you will hit issue that right now there is no possible way how to change seed file without TAC - https://community.cisco.com/t5/cx-cloud-idea-exchange/update-of-seed-file-and-ip-range/idi-p/5011071 Thanks, Pavel ... View more

Under the menu CXC > Admin Center > Data Sources, we can see the number of reachable and unreachable devices when you are using "Seed File" for CXC Agent. It will be goo to also showing the number of reachable and unreachable devices when you are using DNAC as the Data Source. The same goes for "Intersight" and "Webex" as data source. ... View more

We currently have 176 assets that we have purchased support on.  The signed contract is not reflected, even though it has already been renewed.  Apparently that it's because the contract is in a status of "signed" and "active" and CX only recognizes devices as active if the status is only "active".  Can you you please resolve this ? ... View more

Since cloud agent is part of our network and we are using the CX Cloud portal as a single pane of glass for our security advisories, we would expect to see the advisories for the Agent in the portal. ... View more

We are a new Cisco SDWAN customer and are in the early adoption phases with this product.  As we split our site routers out of DNA Center and into vManage I suspect that our current very accurate view of our assets in the CX portal will suffer.  It would be great if there was some way to add at least two vManage controllers (we will have Lab and Production controller clusters) as data sources in much the same manner as you can add Intersight as a source for Cloud Network/ACI asset data. ... View more

In our environment we ship all of the devices we order to our main HQ location and then the network team configures and sends them out to our branch offices.  All of our Location fields in CX reflect the address of our HQ.  DNA Center requires that you enter an address when you add a location so it already knows the street address of almost every one of our devices.  It would be super helpful if there were either a Customer Location field that is separate from the Location field or if the Location field itself would sync the street address data from DNA Center branch locations.  You'd know not only the status of every piece of hardware but also where it really is as opposed to where it was shipped when it was ordered. ... View more

There should be a feature to set up scheduled and recurring reports based on the selected columns of each tile (Assets & Coverage, Lifecycles, etc.,) instead of having to manually run daily/weekly/monthly reports. Additionally, there should be an option to email those reports to multiple email addresses. ... View more

Hi, Currently if you use seed file as a source of data for CX cloud from your network, it is not possible to change it after you uploaded. Only way it is to do it via TAC case, would be possible to add this or consider this feature in new releases, since sometimes customers are using /10 or even /8 subnets for LAN. This is also for IP range as you can see below in reply from TAC engineer: As far as IP range to seed file.  A TAC case must be opened. Then an L3 case w/ customer details to change IP range to seed or vice versa. I many case the L3 team and TAC will hve to confirm with the customer directly.  There are major changes in the backend that L3 and SaasOps must perform to accomplish that change.  Thanks, Pavel ... View more

Some thing more than a banner for maintenance - communication method - preferably 7 days before (just like ccw, intersight), or "you can not login" kind of message" would be fine! ... View more

Due to European regulatory rules, passwords must expire every 90 days. Would it be possible to make user and password credentials in the seed file an option instead of mandatory ? Using only snmp, Hostname and IOS release get collected, and can be sufficient to open a Tac Case. ... View more

Currently, we can only define one IP range that the CX Cloud Agent will scan. We would like to be able to add multiple ranges since our devices are not all in the same subnet. ... View more

We've setup Cloud CX and noticed that there is a major issue which can cause a lot of confusion for customers working with this platform. If you have a device that is covered under a contract that is expiring, and renewed its coverage under a new contract number, Cloud CX will NOT show this.  It will incorrectly show that the contract is expiring, raising false alerts, when it should in fact show that the device is expiring but its coverage is continue through a different contract. This is really disappointing as it created a false alarm within our organisation. Cisco should address this issue asap as device contracts and coverage cannot be properly tracked. I've added screenshots from Cloud CX which shows the product's coverage expiring today, but as you'll see in the second screenshot from CCW-R, the there is a new contract that starts the next day. This should be reflected in Cloud CX. ... View more

Just wanted to share feedback regarding the CX Cloud Agent Telemetry Scheduled Collection. With 2000+ devices, we were seeing CX Cloud Agent Jobs getting stuck if we schedule the Telemetry collection every day. Upon checking, Cisco TAC has suggested to configure the scheduled collection to weekly as there is no other scheduled frequency option is available after daily. My suggestion is, if CX Cloud Agent cannot handle the daily collection with 2000 odd devices, then, if possible, kindly please consider opening the option for selecting the alternate days of thrice a week schedule collection option as waiting for updated inventory for a week is something not desired.   2nd feedback, please add a detail against the asset at what time last the telemetry was collected. Right now, there is no visibility on how old the data is on the CX Cloud page if CX Cloud Agent jobs get stuck and no new collections are happening. I have experience this with my environment installation.   Thanks ... View more

Hi CX Cloud Team, I'd like to suggest the possibility for Dynamic Asset Groups, which have the capability to add or remove devices based on certain conditions, e.g. device name, IP address range, etc. This would make it easier to group devices automatically without manually adding them to an Asset Group. At the moment Asset Groups are very static. Thank you Alexander Rauch ... View more

Alert via email required if any kind of Sync issue with CX Agent and CX Cloud. So that we can aware of any mismatch in data uploaded by CX agent.  ... View more

Presently there is very little to no logging for data sources in CX Cloud that I am aware of.  This makes troubleshooting difficult. For example, one of my data sources is Meraki; the status shows a "collection failed".  Yet there is nothing to show why CX is failing to collect data from Meraki. It would be ideal if any logging or reasoning behind the failure could be displayed. ... View more

Allow the cx cloud agent to respond to ping. Just basic reachability troubleshooting seems like a basic feature. ... View more