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72
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gamr
Cisco Employee
Cisco Employee
Status: New

Hello Team,

In the Fault Catalog, some faults are related to some models of devices, while others are related to other models. It's difficult for the customer to check dozens of faults to find the one matching their device. It would be a lot to easier to have the option to search by product family.

This doesn't even have to be through a filter, but to simply type '9300' for example in the search box, like you would search a Webex chat, and display all faults that mention 9300 in their content/description text.

 

Thank you.

2 Comments
anbarber
Cisco Employee
Cisco Employee

Great Idea!

rochong
Cisco Employee
Cisco Employee

This is a good feedback and we will be improving the search capabilities in the next version of Success Tracks.  We will see if this can be included in our improved search feature.