Intelligent Automation

Auto-close a taskHow can I set up a task so I can just use it to attach an email notice, then automatically close the task, so the next task in the delivery plan will become active?Use the ServiceLink Dummy Adapter to create an auto-close Agent that ...

no custom cssever thought of applying a custom style sheet to the software? I think a green RC would be liked by your user group .. mine is AmEx blue :)

Putting someone on the cc: line of an email notificationFor email notifcations, how do we put people in "cc" line?  This is important particularly, for example, when line managers have delgated their authoritiy to others.  In this instance, presently...

Service Naming ConventionsJust wondered if anyone could share the service naming conventions they are using.  We implemented the "Noun - Verb" convention, but our customers are complaining that it's not friendly enough...  Curious what other companie...

We need to be able to get the Name of the Performer of a specific task to pass to a downstream system. Anyone had success doing that?

Hello there,We're looking for some advice on how to purge or archive old messages from ServiceLink.  We're looking to retain one month's worth of data.Is it possible to do this?Many thanks.   

Any way to auto-manage a ST or Group from LDAP attribute?Hi,Is it possible to auto-manage a ServiceTeam or Group based off of an LDAP attribute?   For example: All {LDAP Attribute: EmployeeStatus = "ACTIVE"} are automatically placed in "Active Employ...

HiJust wondering how other organisations deal with service items that need to be decommissioned. As we don't have any formal asset management or CMDB solution in place, we're hoping to leverage LifecycleCentre as much as possible.We've setup services...

Links to services & OOBMany of our services have hyperlinks in the service descriptions to other related or pre-requisite services.  When ordering for yourself the links work fine.  However, if you are in OOB mode and click on one of these links, it ...

Limits to the SQL Statement when creating External DictionariesDoes RC not provide the ability to concatenate multiple db columns into a single dictionary field?  When trying a query like:  SELECT Col1 + Col2 AS NewCol1 FROM Tbl1 we get an error("Unk...

I need to suppress the popup errors caused by retrieval rules that  reference fields that were added to a dictionary after a service request  was submitted.I added several fields to a dictionary, and the fields will always   remain hidden.  In the fo...

Form Behaviour "When Form Is Submitted"When the form is submitted any script manager ISF assigned to this form behaviour is triggered. However, does the same script get triggered during approve/reject actions.I have experienced that sometimes it does...

move reports from 2006 to 2007_1Is there a quick way (not through servicemigration) to move email templates from RC 2006 to RC 2007_1 without copy/paste one at a time?  thankscmh

Building Conditional Rules in 2008.3Has anyone been able to configure a conditional rule in 2008.3 so that if someone selects the current date (today's date), the rule will display an alert and stop submission.  I've tried using several date fields i...

Has anyone configured the EVENT for Ldap Authentication2008.3 (DEV)Oracle 10gIE6 & IE7Hello:I am trying to configure the ldap authentication (I got it working once before - cant remember how)1) Datasource configured and TEST CONNECT SUCESSFUL2) Fetch...