11-01-2013 08:04 AM - edited 03-16-2019 08:11 PM
User's with 6945's are telling me that only the calling name portion of the caller-ID is showing on the phone's screen. Is this because of a limitation of the phone's display because it has a fairly small screen? Or is there a way for me to allow it to show both the calling name and calling number on the display simultaneously?
Thanks
11-01-2013 08:26 AM
I recall that being because of what you mention, the screen size, not enough room to show all the info.
HTH
java
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11-01-2013 08:39 AM
Hi Brian,
I can give you a suggestion. You can add the DN number to the Name field, this way will be display both.
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11-01-2013 08:43 AM
This issue is related to calls incoming from the PSTN, not internal calling. Both calling name and calling number are sent to the phone, but only the calling name is displayed.
11-01-2013 08:52 AM
Ok, now you're talking clear . That's beacause the first field displayed by the phone is the Name field and the Number field is not displayed beacuse it doesn't fit on the display.
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11-01-2013 08:58 AM
Makes me wonder why Cisco would release a phone that can't do basic functions such as display calling name and number at the same time. I guess I have been spoiled the by my experiences with the 79xx series phones which did everything that was expected from a business phone. Any chance this could change in a future firmware release?
11-01-2013 08:59 AM
I doubt it, it's a physical limitation.
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01-20-2014 12:54 PM
Hey Brian, did you make any headway with this?
Is there anyone from Cisco that can confirm if there is firmware available or locale or something to change this behaviour?
It appears the screen would have enough space to provide two lines, with name and number on each side of the screen by font change maybe?
regards,
John
01-20-2014 12:57 PM
John,
The behavior is still the same. For now, I would advise against purchasing 6921 and 6945 phone models unless a customer absolutely cannot afford a better phone.
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