7800 IP phone compatibility

[Kevin Breit]

Can someone please confirm and provide documentation about which CM versions the 7800 series is compatible with? According to the data sheet it is compatible with 8.5(1)+. However, devpacks aren't available for 9.1(1). Yet, the release notes for 7800 loads don't specify compatibility information.

[Aman Soi]

Hi Kevin,

are u facing some issue while adding these phones since Device pack is not required for CUCM 9.1(1) when 7821 is used.?

regds,

aman

[Kevin Breit]

It is actually a 7841 problem but yes, close enough.

Someone else is having this problem. Are you saying the 7800 would work with 9.1(1) without any devpacks?

[Aldo Insfran]

Hi Kevin,

I installed cmterm-devicepack9.1.2.11012-1.cop.sgn device pack in a cucm 9.1.2.11900,

7841 phones are working but with a couple of issues,

The transfer option gives errors of being not available almost everytime,

User dont see the option for pickup the calls,

Does somebody has the same issue?

[Nadeem Ahmed]

here is the link will help you to find the compatibility matrix for 78XX compatible with.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

Br,
Nadeem

[Kevin Breit]

That compatibility matrix is what I'm referring to. However, 9.1(1) came out prior to 7800 series phones so it seems a devpack would be required but it's not listed under that version.

[Aman Soi]

Hi Kevin,

I am also referring the same matrix and can see feven for 7841 , no Devpack is required if u are using CUCM 9.1(1).

If u are using CUCM 9.1(2), then devpack is required.

regds,

aman

[Nadeem Ahmed]

as far as i know  78XX phones are supported in  following CUCM version 8.5.1/8.6.2/9.1.2.  Not supported on UCM 9.0 and  9.1. you need to upgrade to 9.1.2 and then  install device pack.

Br,
Nadeem 

Please rate all useful post.

[Kevin Breit]

Nadeem - Do you have any documentation showing it won't work on 9.1(1)? That's indeed what I'm hearing but cannot find any proof.

[Nadeem Ahmed]

I can check on that.

Br,

Nadeem

[Kevin Breit]

If you're able to verify that information, I would certainly appreciate it. Thanks Nadeem.

[Gordon Ross]

A device pack does exist for 9.1 to support the 78xx phones. I know, I've downloaded it and installed it!

GTG

Please rate all helpful posts.

[Nadeem Ahmed · Accepted solution]

have found something spend so much time which i can put as reference here. Since there is no device pack available, so there is no support for CUCM 9.0 or 9.1 ( to add a new 78XX phones).

If you check this readme file for 8.6 version , table 2 Device Compatible you will have an option of 78XX series phones but when you check the same for 9.0 version same table 2 "Device Compatible" it does not mention 78XX phone addition with this device pack

.

http://www.cisco.com/web/software/282074299/108461/CiscoUnifiedCommunicationsManagerDevicePackage8.6.2.pdf

http://www.cisco.com/web/software/282074299/95460/cmterm-devicepack-9_0_1_11003-1_Readme.pdf.

If you want to cross verify it you can open TAC case in order to re-evaluate the same.

@Gordon,Just check the readme file you won't find the 78XX out in the doc.

Regards

Nadeem

[Gordon Ross]

Device pack cmterm-devicepack9.1.2.11013-1.cop.sgn gave me 78xx support on my 9.1 cluster.

GTG

Please rate all helpful posts.

[Nadeem Ahmed]

Oh is it,

Br,

Nadeem