06-22-2019 02:35 AM
Hello all,
is anyone experienced in IP phones 7861 series? I need to know how to program line keys. I am using PBX CME- 12 version but I had no luck finding information how to configure these line.
I want to configure two phones (example extension 200 and 299) to see when some other phones are busy ( example extension 201, 202...).
On the manual it is explained when line is Red/Steady then the line in use (shared line or line status).
The version of the phone:
load 7861 sip78xx.11-5-1-18
Solved! Go to Solution.
06-22-2019 04:54 AM
What you are describing is Presence with BLF Monitoring (Busy Lamp Field), where a button on one phone that watches the status of another line. Am I understanding you correctly?
To do this you will need to enable Presence in CUCME and then configure "allow watch". Here is the section from the CUCME Admin Guide that describes how to do this. Give it a read and let us know what questions you have. If you need help with the specific config, please post the relevant sections of your config and we will take a look. (Be sure to sanitize before posting...)
CUCME System Administrator Guide - Presence Service
Maren
06-22-2019 09:31 PM - edited 06-22-2019 09:32 PM
Hi,
Here is the CME configuration:
voice register dn 1 number 201 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch pickup-call any-group name Michael label Michael 201 mwi ! voice register dn 2 number 202 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Brian label Brian 202 mwi ! voice register dn 3 number 200 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Operator-1 label Operator-1 200 mwi ! voice register dn 4 number 299 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Operator-2 label Operator-2 299 mwi ! voice register pool 1 busy-trigger-per-button 2 id mac 0011.1111.1111 type 7841 number 1 dn 1 presence call-list dtmf-relay rtp-nte codec g711ulaw ! voice register pool 2 busy-trigger-per-button 2 id mac 0022.2222.2222 type 7841 number 1 dn 2 presence call-list dtmf-relay rtp-nte codec g711ulaw ! voice register pool 3 busy-trigger-per-button 2 id mac 0033.3333.3333 type 7861 number 1 dn 3 presence call-list dtmf-relay rtp-nte codec g711ulaw blf-speed-dial 2 201 label "201 Michael" device blf-speed-dial 3 202 label "202 Brian" device ! voice register pool 4 busy-trigger-per-button 2 id mac 0044.4444.4444 type 7861 number 1 dn 4 presence call-list dtmf-relay rtp-nte codec g711ulaw blf-speed-dial 2 201 label "201 Michael" device blf-speed-dial 3 202 label "202 Brian" device ! presence presence call-list allow subscribe ! sip-ua presence enable refer-ood enable !
07-26-2019 06:13 AM
Hi all,
the upgrade of IOS of the CME to the version 16.09.03 resolved the issue of the call pickup described below:
""The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.""
Thank you for your time,
Kind Regards,
Denisa
06-22-2019 04:54 AM
What you are describing is Presence with BLF Monitoring (Busy Lamp Field), where a button on one phone that watches the status of another line. Am I understanding you correctly?
To do this you will need to enable Presence in CUCME and then configure "allow watch". Here is the section from the CUCME Admin Guide that describes how to do this. Give it a read and let us know what questions you have. If you need help with the specific config, please post the relevant sections of your config and we will take a look. (Be sure to sanitize before posting...)
CUCME System Administrator Guide - Presence Service
Maren
06-22-2019 09:31 PM - edited 06-22-2019 09:32 PM
Hi,
Here is the CME configuration:
voice register dn 1 number 201 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch pickup-call any-group name Michael label Michael 201 mwi ! voice register dn 2 number 202 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Brian label Brian 202 mwi ! voice register dn 3 number 200 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Operator-1 label Operator-1 200 mwi ! voice register dn 4 number 299 call-forward b2bua busy 4999 call-forward b2bua noan 4999 timeout 20 allow watch name Operator-2 label Operator-2 299 mwi ! voice register pool 1 busy-trigger-per-button 2 id mac 0011.1111.1111 type 7841 number 1 dn 1 presence call-list dtmf-relay rtp-nte codec g711ulaw ! voice register pool 2 busy-trigger-per-button 2 id mac 0022.2222.2222 type 7841 number 1 dn 2 presence call-list dtmf-relay rtp-nte codec g711ulaw ! voice register pool 3 busy-trigger-per-button 2 id mac 0033.3333.3333 type 7861 number 1 dn 3 presence call-list dtmf-relay rtp-nte codec g711ulaw blf-speed-dial 2 201 label "201 Michael" device blf-speed-dial 3 202 label "202 Brian" device ! voice register pool 4 busy-trigger-per-button 2 id mac 0044.4444.4444 type 7861 number 1 dn 4 presence call-list dtmf-relay rtp-nte codec g711ulaw blf-speed-dial 2 201 label "201 Michael" device blf-speed-dial 3 202 label "202 Brian" device ! presence presence call-list allow subscribe ! sip-ua presence enable refer-ood enable !
06-23-2019 02:00 PM
That all looks just fine.
Did you re-generate profiles under voice register global and restart the phones? (I assume do, but checking to be on the safe side.)
What is the output of show presence global and show presence subscription ?
Maren
06-24-2019 12:47 AM
Hi Vaijanath and Maren,
Thank you very much for your help.
It is functioning correct now.
Kind Regards,
Denisa
06-24-2019 05:46 AM
Hello again,
I have another question. It is possible to pickup the numbers that are being monitored. I want to pickup the extensions that are ringing and I can see them ringing?
Thank you,
Kind Regards,
Denisa
06-24-2019 06:36 AM
Hi,
Here is the additional configuration for call pickup:
voice register dn 1 pickup-call any-group pickup-group 8881 ! voice register dn 2 pickup-call any-group pickup-group 8881 ! voice register dn 3 pickup-call any-group pickup-group 8881 ! voice register dn 4 pickup-call any-group pickup-group 8881 ! voice register template 1 softkeys idle Redial Newcall Cfwdall Pickup Gpickup DND ! voice register pool 1 template 1 ! voice register pool 2 template 1 ! voice register pool 3 template 1 ! voice register pool 4 template 1 ! ! ! telephony-service service directed-pickup gpickup !
06-26-2019 06:28 AM
Hi Vaijanath,
thank you for your reply.
I tried those commands but the pick up is not functioning by pressing the programmable buttons that are flushing when the call is coming.
In other words, I can see that for example 299 is ringing then when I press that button the call is not picked up but another call is placed on that extension (299).
The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.
Is there any other way to configure pick up? Because the users may forget to disable "frw off" button and then they be confused by this situation.
Thank you in advanced for your help,
Regards,
Denisa
06-26-2019 07:55 AM
The configuration permits the gpickup softkey to be used to pick up a call ringing elsewhere, not by pressing the ringing line itself.
Here is more information on Call Coverage in CUCME. Look at the section on Call Pickup:
CUCME Administration Guide - Call Coverage Features
Maren
06-26-2019 08:03 AM
Hi Maren,
I see.
What about the "Frw all" that is activated automatically after the call pickup is performed? It is confusing the users because if not pressed "Frw Off" all calls are being forwarded to the phone that picked up the call.
Do you have any idea?
Thank you,
Denisa
06-26-2019 10:08 AM
I don't know off the top of my head, no. But it sounds like the softkey template is not working properly. Did you regenerate the profiles after this configuration? Also, if you have not read the documentation it may be that a slightly different configuration is required for your environment.
06-26-2019 10:40 AM - edited 06-26-2019 10:46 AM
Try moving "Frw all" softkey to the second page.
voice register template 1 softkeys idle Redial Newcall Pickup Gpickup Cfwdall DND
!
voice register global
create profile
!
telephony-service
create cnf-files
!
06-27-2019 03:24 AM
Hi,
Yes I did, no create profile -> create profile -> restart phones.
Same Situation :(
Even with the last proposition by Vaijanath.
Thank you :)
Kind Regards,
Denisa
06-27-2019 05:54 AM
Hi,
Do you have other 78XX phones models? Is this happening just for 7861 phones or other phones too?
If this issue is only for 7861 phone models, then try upgrading the firmware.
06-27-2019 07:59 AM
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