78XX, CUCM 8.6 and phone information

[jmecklenburg]

Hi

I have a CUCM 8.6 with the device package "cmterm-devicepack8.6.2.26169-1.cop.sgn" installed for phones 78XX and the phones work fine, the phone register and update the locale to es_CO. But I can't see the phone information under application menu.

Then I try downgrade the firmware to the version sip78xx.10-3-1-12 to sip78xx.11-0-1-11 and the process ended without problems, but the phone still don't showing the phone information under application menu.

According with the release note http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/11-0-1/releasenotes/pa2d_b_cisco-ip-phone-7800-series.html I don't see any caveat related with my problem.

In the generic user guide this option is available

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/english/user-guide/PA2D_BK_I89BE38F_00_ip_phone-7800-series-user-guide/PA2D_BK_I89BE38F_00_ip_phone-7800-series-user-guide_chapter_00.html

I don't know what happen. I hope can help me with this.

Regards

[jmecklenburg]

Also I tried configuring the phone with english locale but still don't see the phone information

Any idea?

[Adarsh Chauhan]

Hi,

Can you attach the screenshot of what exactly you are seeing?

Regards,

Adarsh Chauhan

[jmecklenburg]

Hi, thanks for your answer, attach the screenshot.

In the application menu I only see this:

1.- Call history

2.- Preference

3.- Accessories

4.- Bloqueo (Extension Mobility)

https://dl.dropboxusercontent.com/u/41586300/7821-app-01.png

https://dl.dropboxusercontent.com/u/41586300/7821-app-02.png

Tanks

[Adarsh Chauhan]

Hi,

I will check this today in office however in the meanwhile can you check on the 7821 phone

configuration page if you have set Settings Access to Restricted or Disabled ?

Also check the Common Phone Profile for this phone where you will find the same setting.

Regards,

Adarsh Chauhan