We are trying to setup an 8865 phone with 8865 KEM (dual screen, 14 buttons, 2 pages), however, the module does not seem to be coming up. At one stage, we received an alert stating "Accessory Added: The phone is not setup for the expansion module" however, there seems to be no backlight or any activity on the expansion module.
Phone has been setup with KEM and phone button template (10 lines + 28 BLF) in CUCM, running 12.0.1-SR1 firmware on CUCM 10.5.2. Switch is 2960X and hence is capable of 802.3at (PoE+).
Total drawn Inline power on port is 14.7 watts irrespective of having KEM connected to phone.
Is there anything else I could check? Is there anyway to check whether expansion module is receiving power? I'd assume it receives power from side USB port on phone which, by the way, is also enabled on CUCM under product specific configuration.
Any help will be appreciated.
I am running into the same issues and all others.
I have the latest CUCM version 12.0.1
Latest 8865 firmware 12.1
I have tried anything but i get the error that the phone is not set up for the expansion module.
What else is needed to get this working?!
This is related to the same problem where we're trying to add expansion module CP-8800-A-KEM= 28 Button with Cisco 8861 and getting error on the phone "Disabled by Admin".
Where as 36 Button Module is working fine with the same phone.
I found I had to set "One Column Display for KEM*" to ENABLED to get the CP-8800-A-KEM to work with the 8851 in CUCM 10.5.2. The new 28 button phone models are designed for single column display. I bet the same is required for the V model. The setting is at the bottom of the Product Specific Configuration Layout
Hello! I have same problem with 8861(sip88xx.12-0-1-11), 8800-A-KEM and CME 12.0 ((C2900-UNIVERSALK9-M), Version 15.7(3)M5, RELEASE SOFTWARE (fc1))
Is existing some way for fix the problem?
Thanks in advance!