8941 phone issue

[Siva chinap]

Problem with 8941 phones,intialy phones get registered to CUCM 9.1  working fine

after applying device pack  78XX....8941 phones  showing upgrade i troubleshooted all the basic things i am wondering what could be the problem.

[Siva chinap]

Can any body suggest on this

[Manish Gogna]

Hi,

Was the cluster reboot done after applying the device pack on all the servers?

Can you try restarting the TFTP service on all the TFTP servers as well.

What is the exact message on the display of 8941 IP phones?

Are all of these phones remote to the TFTP server or even the phones local to the TFTP server facing the issue?

Manish

[Siva chinap]

Hi Manish,

The cluster done multiple reboots & tftp service restarted several times,i am facing this issue after applying 7821 device pack,themessage 8941 showing stii upgrade.the phones are local.

[Siva chinap]

Still the phone showing upgrading i did all the basic things,around 50 phone to deploy can any one recommend on this

[Aman Soi]

Hi Siva,

what is the firmware version of 8941 IP phones and exact CUCM version ?

regds,

aman

[Siva chinap]

Hi Amon,

We are using CUCM verison 9.1 & the firmware version for 8941 is SCCP8941_8945.9-4-1-9,i have been reigisters to sccp.

except this phone modles all device are registered,i am facing this issue after applying device pack for 7821.

[brmeade]

Siva,

Is that the firmware the phones are running or the firmware they're trying to upgrade to?  You may be jumping too many versions at once.

Brian

[Aman Soi]

Hi Siva,

If u are using CUCM version 9.1(2) with 9.4(1) for 8941 , u require a Device pack for the phone to work.Even though it was working earlier, can u check for Device Pack?also, share show version active

Also, cross-check as Brian has suggested.You can login through CLI  and run file list tftp *8941* to check the available firmwares.

regds,

aman

[Siva chinap]

HI Amon,

Thanks for your reply,

I will download device will check it.

show version active

Active Master Version: 9.1.2.10000-28

Active Version Installed Software Options:

cmterm-8941_8945-sccp.9-4-1-9.cop

cmterm-android_9.1.1v1.cop...

[Siva chinap]

Hi Brain,

Thanks for your reply,

I am trying to upgrade latest firmware version..

[Siva chinap]

Hi ,

The issue resolved finally all my 8941 phones are registered

[Aman Soi]

Hi Siva,

What u did ?

please share.

regds,

aman

[Siva chinap]

Hi Amon,

The issue with firmware file.just uploaded the cmterm-894x-sccp.9-1-2-00.cop.sgn file & restarted my tftp server,

my phones got registered.