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Beginner

Answering calls on non shared extensions

We just installed some phones in a small office and they had the ability to dial a prefix along with an extension with their old system to answer another persons phone. Is this possible with CUCM 7.1.5?

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Hall of Fame Master

Re: Answering calls on non shared extensions

Yes that is called call pickup and fully described in the manual.

In my opinion, one of the least professional ways to propery attend calls.

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Hall of Fame Master

Re: Answering calls on non shared extensions

Yes that is called call pickup and fully described in the manual.

In my opinion, one of the least professional ways to propery attend calls.

View solution in original post

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Hall of Fame Community Legend

Answering calls on non shared extensions

Hi there,

Your example would use Group Call Pickup but there are others as well

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html#wpxref30558

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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Hall of Fame Master

Answering calls on non shared extensions

+5 to my friend Rob for a fully detailed answer (unlike mine)

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Hall of Fame Community Legend

Answering calls on non shared extensions

Hey Paolo,

Thanks buddy Right back at ya!

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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