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Contributor

B-ACD Script on CCME > Call hangs up when extension is busy

Hello!

I have a running tcl skript on my ccme 8.6 router:

                 

application

service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl

paramspace english index 1

param number-of-hunt-grps 2

param handoff-string CME-AA

param dial-by-extension-option 1

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 2222

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param voice-mail 2001

param max-time-call-retry 90

param service-name QUEUE-ME

param menu-timeout 2

param max-extension-length 4

!

service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl

param queue-len 15

param aa-hunt3 2200

param queue-manager-debugs 1

param number-of-hunt-grps 2

param aa-hunt2 2100

!

The problem is, when caller types in the extension and whenever the extension is busy, the call hangs up immediately. Can someone please tell my whats going on here?

Here is the debug of voice application error:

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_CopyLegServiceCodeToCallInfoContainer: Service Code not available on Leg

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_CopyLegRouteCodeToCallInfoContainer: Route Code not available on Leg

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not  found for tag(56)

*Sep  3 16:53:27.475: //131//Dest:/DestLocalConsultHandoff: no local handoff, intwrk leg 8D2364A4, consult id 886E3858

*Sep  3 16:53:27.475: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

*Sep  3 16:53:27.475: //-1//SSIN:/AFW_SS_Tele_TBCT_GetCap: Redirect Cap not specified

*Sep  3 16:53:27.475: //-1//SSIN:/AFW_SS_Tele_TBCT_GetCap: Redirect Cap not specified

*Sep  3 16:53:27.479: //131//MNEG:/C_MediaNeg_Common: Media Negotiation Started with one Leg

*Sep  3 16:53:27.479: //131//MNEG:/C_MediaNeg_Common:  Media Negotiaton not enabled

*Sep  3 16:53:27.479: //131//Dest:/DestLocalConsultHandoff: no local handoff, intwr

cucme-test#k leg 8D2364A4, consult id 8D0CD550

*Sep  3 16:53:27.479: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

*Sep  3 16:53:27.663: //131//Dest:/DestStartMediaNegotiation: Interworking Leg does not need renegotiation

*Sep  3 16:53:27.671: //-1//Dest:HN006F9238:/AFW_M_Destination_Free:

*Sep  3 16:53:27.671: FREE: this= 0x88692B80, ssInfo= 0x897D315C, Opcode= 21, xfr=0x0, xor=0x0

cucme-test#

*Sep  3 16:53:29.299: //-1//AFW_:/AFW_Module_ParseHandle: ERROR: Separator not found

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_CopyLegServiceCodeToCallInfoContainer: Service Code not available on Leg

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_CopyLegRouteCodeToCallInfoContainer: Route Code not available on Leg

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not  found for tag(56)

*Sep  3 16:53:29.303: //128//Dest:/DestLocalConsultHandoff: no local handoff, intwrk leg 8D237914, consult id 8981E838

*Sep  3 16:53:29.307: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

cucme-test#

Please help.

Thanks.

Regards

3 REPLIES 3
Highlighted
Participant

Hi Rene,

Can you attach the show tech.

Regards,

Kevin Monteiro

Highlighted

Hi Kevin,

I attached the sh tech.

Highlighted
Hall of Fame Master

You can use my modified B-ACD/AA scripts that send the call back to menu if called extension is busy, or no answer. It can be aquired on the website mentioned on my profile.

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