12-05-2011 01:54 AM - edited 03-16-2019 08:22 AM
Customer needs Barge solutions as below:
Phone - A
Phone - B
Phone - C
When phone - A and B are in call; the phone - C needs to barge the phone - B,
Conversation between Phone B&C should not hear by phone A during barge, can it possible or please let me know any workaround is there?
12-05-2011 08:25 AM
Barge is by all means a conference. There's no way to use barge and have someone not listen.
HTH
java
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12-05-2011 08:41 AM
Do we have any other workaround to achive the same in CUCM without barge.
12-05-2011 08:48 AM
No, what you're looking for sounds more like something that requires a Contact Center product.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
12-05-2011 10:10 AM
What about whisper intercom?
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsintrcm.html
During whisper, the recipient receives the initiator voice, but the initiator does not receive the recipient voice. Callers on any other active calls with the recipient do not receive the initiator voice.
12-05-2011 01:00 PM
that's right
Intercom do the trick
12-05-2011 08:22 PM
Jonathan the requirement is, when the assistant and external customer is in call, manager want to listen assistant & customer in silent mode, when manager give suggestion to assistant, the customer should not listen their internal discussion.
Can the intercom can be used for the above solution, could you please light me.
12-06-2011 12:23 AM
Hi
I would say you are back in Contact Center feature land there - silent monitor is a function of UCCX, but it is listen-only. Intercom is also one-way, until the called person hits the button to speak back and at that point the original (customer) call goes on hold I think.
You could prompt the agent to do stuff using desktop chat whilst doing a silent monitor (or perhaps by using the intercom function to speak to the agent - though I don't know if this would have some sort of negative interaction with UCCX).
Regards
Aaron
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