BLF Issue with CME

[marc.obrecht]

Hi team,

I have an issue with a IP Phone 7975 with a 7916-24 extension module.

I configured the phone with 12 BLF, but only the first 7 are working.

This is the configuration :

ephone  1

device-security-mode none

mac-address XXXX.XXXX.XXXX

presence call-list

blf-speed-dial 1 250 label "USER1"

blf-speed-dial 2 425 label "USER2"

blf-speed-dial 3 445 label "USER3"

blf-speed-dial 4 156 label "USER4"

blf-speed-dial 5 205 label "USER5"

blf-speed-dial 6 784 label "USER6"

blf-speed-dial 7 123 label "USER7"

blf-speed-dial 8 478 label "USER8"

blf-speed-dial 9 789 label "USER9"

blf-speed-dial 10 459 label "USER10"

blf-speed-dial 11 789 label "USER11"

blf-speed-dial 12 458 label "USER12"

type 7975 addon 1 7916-24

button  1:15 2:12

I can change the order of the BLF as I want but it's always the same result, 7 first BLF work and 5 last don't...

I think it's not an extention module issue because the first BLF on the module work fine.

When I look at the debug ccsip message, I saw that the phone send a subscription for the 7 first BLF of the list but nothing is sent for the 5 other BLF.

In addition, on the sh presence subscribe the last 5 BLF are not present.

On the phone, the BLF button are shown as speed dials...

Best regards,

Marc

[Rob Huffman]

Hi Marc,

Just curious about two things;

1- what happens if you set up the 7916 as a 12 button rather than 24?

2- have you looked at the button layout?

8.5

# Customized Button Layout

# Allows you to customize the display order of various button types on a phone using the button layout feature. The button layout feature allows you to customize the display of the following button types: # •Line buttons # •Speed Dial buttons # •BLF Speed Dial buttons # •Feature Buttons # •ServiceURL buttons

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.html

Configuring Button Layout on SCCP Phones

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmelabel.html#wpxref48727

Cheers!

Rob

[marc.obrecht]

Hi Rob,

1. Nothing is appening, it's always the same thing, the two button lines and the 7 first BLF are working fine but the 3 last BLF don't.

2. Unfortunatly I am in CME 7.1, so I can't enter the layout commands...

The fact is this configuration worked fine until yesterday and a reboot of the phone by a user.

I have this configuration on another phone but I do not have this problem...

Best regards,

Marc

[paolo bevilacqua · Accepted solution]

Try reloading router. That is also a good occasion to update IOSm in order to gain new features and better stability.

[Alexander Maroukian]

Hi Marc,

Did you try deleting the ephone and creating it again?

Best regards,

Alex

[marc.obrecht]

Hi all, yes I did the delete and recreate opereration but, nothing new...

I think I am good for an IOS upgrade.

Tks all,

Bye

Marc