11-25-2014 06:42 AM - edited 03-17-2019 01:05 AM
Hi everyone, I have a user in one of our office that's complaining that when ever she try's to make an outside call she get a messages that says all circuits are in use. This office has only 27 people in it, Is there a command that I can use on the GW that will tell me if all the circuits were in use at a given time.
Eric
Solved! Go to Solution.
11-25-2014 09:01 AM
How is your network setup? Are you running a CME and then using the T1 or are you using a CUCM? Others might need to chime in here as work is starting to pick up for me and I may not be able to answer on time.
11-25-2014 09:12 AM
All circuits are busy message doesnt come from CUCM, its coming from the provider. You have to check what number is being dialed and maybe the issue is on the remote end - nothing much you can do at that point.
11-25-2014 06:59 AM
I'm guessing this is an analog FXO/FXS deal?
show voice port summary will show you all analog interface and their status i.e. on-hook/off-hook
11-25-2014 07:07 AM
11-25-2014 07:34 AM
Do me a favor and so a "Show voice dsp detail" Let's see if your DSPs are locked up or all in use.
11-25-2014 07:38 AM
11-25-2014 08:08 AM
So does this always happen or just once in awhile? What is your VoIP setup? The DSPs show as fine so they arn't being over utilized.
11-25-2014 08:18 AM
It's just the one office and it seems to be just 1 user who is having the issue. She is saying that it happens atleast twice a day but the reason she wanted it looked into was because it happened five times on last Thursday and also yesterday once. Can you also elaborate on what you mean by VoIP setup so that I can find correct answer for you?
11-25-2014 09:01 AM
How is your network setup? Are you running a CME and then using the T1 or are you using a CUCM? Others might need to chime in here as work is starting to pick up for me and I may not be able to answer on time.
11-25-2014 09:04 AM
This site is using CUCM and a PRI
11-25-2014 09:12 AM
All circuits are busy message doesnt come from CUCM, its coming from the provider. You have to check what number is being dialed and maybe the issue is on the remote end - nothing much you can do at that point.
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