Call Accounting software for CUCM 8

[Roman Rodichev]

In the past, we've sold and installed SynApps's call accounting software for our UC customers. SynApps discontinued their product, and now we need to find a new solution. What's everyone using out there? I know about two, ISI and imagicle, just wondering if there are any better solutions out there. No need for billing, just call accounting.

[testeven · Accepted solution]

Hi,

There are many third-party accounting / billing  reporting software on the market that work with CUCM. See  which one best fits your customer's requirements.

* Avotus ­ www.avotus.com - Call accounting / billing

* Imagicle - www.imagicle.com ­ Billing, accounting, phone lock, hospitality, fax server, directory services, Skype & GSM gateway applications (Merger of Telcen and Stonevoice)

* Infozech - www.infozech.com ­ CDR, billing, pre-paid VoIP services

* IPMagix - www.ipmagix.com - Headline News RSS feeds, HyperDirectory LDAP search tool, IPSMS (enterprise) and eZagel (high volume) SMS message delivery apps, MagixControl hospitality / environmental remote control consolidation tool, PhoneLock IP phone locking tool, MagiXCast audio & text paging, MagixBill billing / accounting / reporting, MagixMail Exchange text email from IP Phones, MagixQ customer queuing / reception system

* ISI Infortel - www.isi-info.com - Call billing and accounting

* MIND ­ www.mindcti.com/call_management/PhonEXMEIPS.asp - Call Billing and Accounting

* Nevotek ­ www.nevotek.com - Hotel / hospitality services, multi-tenant messaging, call accounting & billing, audio/text paging  (Solutions Plus partner as of January 2009) (US distributor is PrideVel Consulting ­ www.pridevel.com)

* Novabase Br@in ­ www.novabase.pt/default.asp - Pre-paid service and billing products for CUCM and CUCME (Portuguese Website)

* Phoneware - www.phoneware.ie ­ Billing, corporate directory, and Nortel Meridian switch admin tools

* PortaOne - http://portaone.com/products/portabilling/pb100/ - Billing & customer management, including pre-paid

* Stonevoice Billy - www.stonevoice.com/Products/Billy/tabid/767/Default.aspx - Call accounting / billing

* Symphony SMS - www.symphonysms.com ­ EMS 11 Telecom Expense Management software platform (call accounting / billing)

* TC&C - www.tcandc.com or www.carinrecording.com - Carin Video and Voice recording (including TelePresence), Call accounting and billing, Contact Center Express integration modules (including SAP), Custom XML Apps

* Ventraq - www.ventraq.com ­ (Formerly Acecomm) ­ Billing, accounting, and analytics

Hpe this helps!

Regards, 

Tere. 

If you find this post helpful, please rate!

[paolo bevilacqua]

I see an incredibly complete answer here, only rated a '4', one wonders 'why' ?

My rating: 'VIP endorsed'

[Roman Rodichev]

I didn't rate 4, someone else did (wtf!). Yes, indeed, an excellent and complete answer, really appreciate it, rated 5

[testeven]

Thanks!

Regards, 

Tere. 

If you find this post helpful, please rate! :)

[afrancis95]

Hi,

We also offer a Call Accounting solution for UCM and UCME systems.

Some of the features you may find useful within our product:

Directory synchronisation - We connect to the system and collect group and extension information in the system so no need to manually set everything up.

Display boards - Self updating, up to the minute Display boards that show leaderboard information, summary panel information, RSS feeds and custom web screens.

Reporting - Various reports looking at summary and detailed information.  These reports can be produced as web, Excel, PDF or CSV either manually or on a schedule.

100% web based - No need to mess around with client installs.  Our systems work on all browsers from IE6 and above.

IVT approved - We have completed IVT for both UCM and UCME.

If you want more information you can take a look at our Cisco mircosite:

http://www.tri-line.com/cisco/

If you have any questions feel free to contact me.

Best regards,

Andy

[paulosaavedra]

Hi

do not use billy blues if you want to billing FAC. This software are recomended by cisco , but if you want a  simple report like " FAC versus department " , by default he  cannot do that.

I cannot understand how cisco recommend this software " billy blue ", Cisco need to review the quality assesment on third-party software

cheers

[Chuck Hong]

Hi Paulo,

Which package is "billy blue"?  :-/

I checked the list shared by Tere and there didn't seem to be anything by that name, and neither is the package that Andy mentioned.

Thanks much!

-Chuck

[oscar cordero]

Billing blues is the same imagicle.

I'm looking for a accounting that programming a schedule csv file, and accounting the most detailed possible the  huntpilot/huntgroup/huntlist. Can some one tell me which of above billing applications accomplish this?.

[grebac.2ring]

I am not sure how our 2Ring CALL ACCOUNTING didn't make the list ;), but those interested should review it at www.2Ring.com/CA

Michal (2Ring)

[alexpbxdom]

Try PBXDom, Cloud base call accounting service

https://www.pbxdom.com