call forward not working

[omarahmed]

hello 

i have CUCM V10.5 call forward not working when i push the Button on the phone and i enter the number they tell the call can not be complete your help please 

[George Sotiropoulos · Accepted solution]

Hello,

Are you able to dial the number that want this line to get forward to from this specific phone? The message that you receive "The call cannot be completed as dialled, please consult..." usually means that either the user does not have the right (CSS) to dial this number or there is no route pattern configured (for example +44XXXXXXXXXX)  on the CUCM for this number

Please check the CSS (Calling Search Space) settings that you have on this specific line and especially at the "Call Forward and Call Pickup Settings" session and if there is a route pattern for the final destination.

George

George

[omarahmed]

thank you i fix it 

[Mohammed al Baqari]

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[HARIS_HUSSAIN · Accepted solution]

You have to make sure you have correct CSS in Call Forward Settings.

1) Go to the Device>Phones Find the Phone on which you are getting error

2) Go to the Line Page by clicking the Extension

3) Configure the Call Forward CSS to the one suitable. Like CSS with Internal Access if you are forwarding to Internal or CSS with PSTN Access if you are forwarding to Mobile/landline

[Mohammed al Baqari]

Do you have call forward CSS set properly to access the called pattern? It
should be set under the DN configuration.