Call Manager 8.5 image upload issue

[tiger_401]

Dear All,

I am trying to upload call manager version 8.5 image through sFTP server. sFTP is configured properly.

But i dont know due what reason whenever i am trying to upload the image it is giving this error

No valid upgrade options were found

Please find attached screenshoot as well.

Kindly gudie me what could be the possible reasons for this error.

Thanks,

Malik.

[tiger_401]

Hi Aman,

I am at this stage on pub

Please find attached screenshoot

Do i need to upgrade the firmwares of the IP Phones or no.

Thanks

Malik

[tiger_401]

Hi Please find below show active and show inactive version output

admin:show active version

Executed command unsuccessfully
No valid command entered
admin:show version active
Active Master Version: 6.1.5.12900-7

Active Version Installed Software Options:
cmterm-7937-sccp.1-3-3.cop
cmterm-ata187.9-2-3-1.cop
cmterm-ata187-qed.9-2-3-1.cop
ciscocm.allow_upgrades_to_unrestricted.cop

admin:show version inactive
Inactive Master Version: 6.1.3.3000-1

Inactive Version Installed Software Options:
cmterm-7937-sccp.1-3-3.cop
cmterm-ata187.9-2-3-1.cop
cmterm-ata187-qed.9-2-3-1.cop
admin:

[Aman Soi · Accepted solution]

Hi Malik,

Please mark this as answered since you have already rated the POST.

We can still continue to work

regds,

aman

[tiger_401]

Thanks a lot Aman,

Kindly let me know when the license file for 8.5 to be uploaded to the call manager.

before i switch verions from 6.1.5 to 8.5 or after the switch version.

Regards,

Malik.

[Aman Soi · Accepted solution]

Hi Malik,

You can generate the license file now before migrating to 8.5.

You can either write to Cisco Licensing team or go to www.cisco.com/go/license with PAK and MAC address of Pub.

regds,

aman

[tiger_401]

Hi Aman,

while uploading the image the page is stuck up on this stage

kindly have a look at the screenshoot its now more than 3 hours its on the same page.

Please let me know is it normal and how we should proceed.

Regards,

Malik

[tiger_401]

ok now its fine i refresh the page

please find attached screenshoot

Regards

Mukarram

[Aman Soi]

Hi Malik,

Please share the latest snapshot.

Upgrade process takes that much time.

regds,

aman

[tiger_401]

now we are at this stage on pub

Please find attached screen shoot

Regards,

Malik

[tiger_401]

Hi Aman,

Regarding the ip phone firmware .

Do i need to upgrade the firmwares of the IP Phones or no.

Thanks a lot for your response

Malik

[Aman Soi]

Hi Malik,

Were u able to upgrade all the servers successfully?

Secondly,as far as I know when u upgrade the call manager , u get the compatible firmware.

Are u facing any challenge while regsitering IP phone.

regds,

aman

[tiger_401]

Hi Aman,

Actully i am just upgrading the last node.

And then i will start the switch version from publisher i.e. 6.1.5 to 8.5 and then move to the other nodes.

So as you said once the upgrade is done successfullly firmware will not be an issue.

Is there any thing to be looked or done before i proceed to the switch version step.

Thanks a lot for your response.

Regards,

Malik

[tiger_401]

Hi Aman,

Yes we have successfully switch over the call manager version from 8.5

But the phones went to registering status please find attached screen shoot for your consideration.

Please gudie me how to prceed because none of the phones are registered.

Regards

Malik

[tiger_401]

Hi  Aman,

I have a question for example i have purchased license for version 9.0

will the licensing team will provide me the license for version 8.5

Regards,

Malik

[Rob Huffman · Accepted solution]

Hi Malik,

The error that is being displayed indicates the need for the

CUCM 8.x license and in particular the "8.x software feature license"

Without that license the Callmanager service will NOT start and thus

the phones will not register.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones