Solved: Call Manager 8.5 image upload issue

tiger_401 · ‎03-30-2013

Dear All,

I am trying to upload call manager version 8.5 image through sFTP server. sFTP is configured properly.

But i dont know due what reason whenever i am trying to upload the image it is giving this error

No valid upgrade options were found

Please find attached screenshoot as well.

Kindly gudie me what could be the possible reasons for this error.

Thanks,

Malik.

Aman Soi · ‎03-30-2013

Hi Malik,

You can use the link to download the COP file.

http://software.cisco.com/download/release.html?mdfid=283423434&flowid=21301&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

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Aman Soi · ‎03-30-2013

Hi Malik,

Please do on SUB .

Please share the output of command show bersion active and show version inactive from PUB.

regds,

aman

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Aman Soi · ‎03-30-2013

Hi Malik,

Please proceed with PUB.

regds,

aman

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Aman Soi · ‎03-30-2013

Hi Malik,

Please mark this as answered since you have already rated the POST.

We can still continue to work

regds,

aman

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Aman Soi · ‎03-30-2013

Hi Malik,

You can generate the license file now before migrating to 8.5.

You can either write to Cisco Licensing team or go to www.cisco.com/go/license with PAK and MAC address of Pub.

regds,

aman

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Rob Huffman · ‎03-31-2013

Hi Malik,

The error that is being displayed indicates the need for the

CUCM 8.x license and in particular the "8.x software feature license"

Without that license the Callmanager service will NOT start and thus

the phones will not register.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"

- Stones

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Rob Huffman · ‎03-31-2013

Hi Malik,

Reverting to a previous version can be problematic

Have you tried uploading your new 8.x license(s)? Have you

tried contacting Cisco licensing to secure the required licenses @

licensing@cisco.com

If you must rollback follow these steps and watch for this serious caveat;

Note

If you downgrade a cluster to a nonsecure previous release of Cisco Unified Communications Manager (relases prior to Release 8.0), you must prepare the cluster for rollback before you switch versions. If you do not prepare the cluster for rollback before you revert to a previous release, you will have to manually delete the ITL file on each Cisco Unified IP Phone in the system. For more information, see Chapter 2, "Security by Default," in the

Cisco Unified Communications Manager Security Guide

.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/8_5_1/cucos/iptpch7.html#wp1053899

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"

- Stones

View solution in original post

Aman Soi · ‎03-30-2013

Hi Malik,

Please let us know the running exact call manager version along with exact version u are trying to upgrade.

regds,

aman

tiger_401 · ‎03-30-2013

Hi Aman,

Thanks a lot for your response.

Please find below the required information:

1) Current Running Version-----------6.1.5.12900-7

2) Version to be uploaded -----------UCSInstall_UCOS_UNRST_8.5.1.15900-4.sgn

Regards,

Malik.

Aman Soi · ‎03-30-2013

Hi Malik,

Please refer the Software compatibility matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

You need to install COP file ciscocm.allow_upgrades_to_unrestricted.cop.sgn before u proceed with upgrdae.

regds,

aman

Aman Soi · ‎03-30-2013

Hi Malik,

You can use the link to download the COP file.

http://software.cisco.com/download/release.html?mdfid=283423434&flowid=21301&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

tiger_401 · ‎03-30-2013

Hi Aman,

Thanks a lot for your prompt response.

is this the correct file

should i go ahead and download it

ciscocm.allow_upgrades_to_unrestricted.cop.sgn

Just to inform you that i have three nodes in my network

1 publisher

and

2 subscriber

so first of all i should upload this cop file to publisher then to other subscriber node or just to the publisher

Please guide me if i am wrong

i really appreciate your support

Regards,

Malik

Aman Soi · ‎03-30-2013

Hi Malik,

You need to upload the file in PUB abd SUB separately.

regds,

aman

tiger_401 · ‎03-30-2013

Hi Aman,

Once i install the cop file to pub

Kindly can you please tell me what could be the next step

i mean do i need to restart the pub before i proceed

Regards,

Malik.

Aman Soi · ‎03-30-2013

Hi Malik,

Most probably, restart message does not come.

After u install the COP file in PUB, if restart message comes, go ahead else install the COP on SUB as well.

After restart of both , install UCSInstall_UCOS_UNRST_8.5.1.15900-4.sgn

If no restart message appears, please install patch UCSInstall_UCOS_UNRST_8.5.1.15900-4.sgn

regds,

aman

tiger_401 · ‎03-30-2013

Ok great Aman

Thanks a lot for your support

now i am at this stage on pub then i will move to both the subs

then i will upload the real image 8.5

tiger_401 · ‎03-30-2013

Hi Aman,

Should i proceed to subscriber.

i am done with pub

please find attachec screenshoot

Regards,

Malik

Aman Soi · ‎03-30-2013

Hi Malik,

Please do on SUB .

Please share the output of command show bersion active and show version inactive from PUB.

regds,

aman

tiger_401 · ‎03-30-2013

Hi Aman,

Please find required information.

Regards,

Malik

tiger_401 · ‎03-30-2013

Hi Aman,

I have uploaded the cop files to all the three nodes 1 pub and 2 subs

so should i proceed to upload the real image 8.5 to the pub

thanks a lot for your repsponse.

Regards,

Malik

Aman Soi · ‎03-30-2013

Hi Malik,

Please proceed with PUB.

regds,

aman