Call Manager 8.5 image upload issue

[tiger_401]

Dear All,

I am trying to upload call manager version 8.5 image through sFTP server. sFTP is configured properly.

But i dont know due what reason whenever i am trying to upload the image it is giving this error

No valid upgrade options were found

Please find attached screenshoot as well.

Kindly gudie me what could be the possible reasons for this error.

Thanks,

Malik.

[tiger_401]

Thanks Rob for your prompt reply.

ok great is it possible that i can revert it back to 6.1.5 version.if yes then i just need to click the switch version tab

Please correct me if i am wrong

Thanks

Malik

[Rob Huffman · Accepted solution]

Hi Malik,

Reverting to a previous version can be problematic

Have you tried uploading your new 8.x license(s)? Have you

tried contacting Cisco licensing to secure the required licenses @

licensing@cisco.com

If you must rollback follow these steps and watch for this serious caveat;

Note

If  you downgrade a cluster to a nonsecure previous release of Cisco  Unified Communications Manager (relases prior to Release 8.0), you must  prepare the cluster for rollback before you switch versions. If you do  not prepare the cluster for rollback before you revert to a previous  release, you will have to manually delete the ITL file on each Cisco  Unified IP Phone in the system. For more information, see Chapter 2,  "Security by Default," in the

Cisco Unified Communications Manager Security Guide

.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/8_5_1/cucos/iptpch7.html#wp1053899

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[tiger_401]

Hi Rob,

thanks a lot for your response

I uploaded the required software lic files and now everything is working fine.

Regards,

Malik.

[Aman Soi]

Hi Malik,

Gr8...

Thanks to Mr. Rob

regds,

aman

[tiger_401]

Thanks Rob and Aman for your great support to solve the upgrade issue to 8.5

Regards,

Malik