04-18-2022 11:12 PM - edited 04-18-2022 11:59 PM
Hi
Please find the attached debug file and advise what could be the issue.
We have relocated the voice gateway with sip trunk , call is landing on the gateway but it is not going through the isp.
Thanks
04-18-2022 11:19 PM
You honestly posting the output of a SIP-call without enabling SIP traces?
Please do it again and use these debugs enabled:
debug voice ccapi ind 1
debug voice ccapi ind 2
debug voice ccapi ind 74
debug ccsip messages
And also post the config (without any sensitive information).
04-18-2022 11:45 PM - edited 04-18-2022 11:49 PM
04-19-2022 03:44 AM - edited 04-19-2022 08:26 AM
Not directly related to your issue as such, but I would recommend you to make these changes to your configuration to clean it up and simplify it.
no voice class h323 1 ! voice service voip address-hiding mode border-element licence capacity 1 ! voice class uri CUCM sip host ipv4:xxx.xxx.xxx.xxx ;CPE Publisher IP host ipv4:yyy.yyy.yyy.yyy ;CPE Subscriber IP ! voice class uri PSTN sip host ipv4:10.138.120.249 ;siptrunkIP ! voice class e164-pattern-map 1 description E164 Pattern Map for called number to CUCM e164 [01].. e164 333 ! voice class server-group 1 ipv4 yyy.yyy.yyy.yyy preference 1 ipv4 xxx.xxx.xxx.xxx preference 2 description Inbound calls from PSTN to CUCM ! voice class sip-options-keepalive 1 description Used for Server Group SIP OPTIONS PING ! dial-peer voice 201 voip description For Incoming Calls form SIP Provider no session target sip-server no incoming called-number +966115124... incoming uri via PSTN ! dial-peer voice 100 voip no answer-address [01]..$ no destination-pattern [01].. no session target ipv4: incoming uri via CUCM ! dial-peer voice 101 voip description For Outbound calls to CUCM no answer-address [01]..$ no destination-pattern [01].. no session target ipv4: destination e164-pattern-map 1 session server-group 1 voice-class sip options-keepalive profile 1 ! no dial-peer voice 102 voip ! no dial-peer voice 103 voip
You can simplify your setup for outbound dial peers to the PSTN as well, but I did not include that for simplicity. In general it would be to use an e164 pattern map for this as well and then you could collapse these into one instead of multiple as you have now.
04-18-2022 11:59 PM
Hi Waqas.
From the debug I can see that you are sending multiple INVITES to the service provider but there is no response. Please check the service provider.
Thanks
Shakkir
04-19-2022 12:11 AM
As @Hudaifa shakkir Nattukallingal already wrote, the CUBE is sending multiple INVITEs, but doesn't get any responses from the service provider.
This can have multiple reasons, but only the service provider can tell you that.
What has been done during the "relocation" exactly?
04-19-2022 12:15 AM
We have change the voice gateway interface IP and in cucm updated the H323 gateway IP only during the relocation.
04-19-2022 01:05 AM
I hope, you have changed the IP in the SIP trunk in CUCM (and not in the H.323 gateway). You don't have any H.323 dial-peers configured on the CUBE.
As per logs, you are sending the called number from CUBE to the provider with leading zero:
Sent: INVITE sip:0569607143@ims.mobily.com.sa:5060 SIP/2.0 Via: SIP/2.0/UDP 10.180.7.14:5060;branch=z9hG4bK11A57 Remote-Party-ID: "Nidhi Savla" <sip:+966115124283@ims.mobily.com.sa>;party=calling;screen=yes;privacy=off From: "Nidhi Savla" <sip:+966115124283@ims.mobily.com.sa>;tag=1AE8F90-1024 To: <sip:0569607143@ims.mobily.com.sa>
Have you tried to send it in +E.164 format? Maybe the provider isn't accepting it with leading zero.
04-19-2022 01:38 AM
Hi,
Are you getting incoming calls,? is your SIP trunk is registered? Can you share the output of show sip-ua register status.
Thanks
04-19-2022 01:55 AM
From the config, it seems to be a static SIP trunk towards provider. So, no registration needed.
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