calls not completing on Cisco VG204

Randy Haddon · ‎07-05-2011

I have setup a VG204 for one of our departments to use for their credit card machine and a postage machine, there is aslo a fax machine and a cordless phone on this device and they work okay. when they try and process a credit card or add postage the call initiates but eventually fail. I have the voice-port timeouts set to 60 (initial and interdigit) and timeouts ringing infinity. Is there any special settings on the call manager or on the gateway?

Thanks,

Randy

troullier00 · ‎07-05-2011

Can you connect a phone to the line and make calls? I would imagine that the ATM and Postage Machine need tone set unlike your analog fax line to properly pass tones for card processing. Could you post the 204 configuration for all 4 lines?

Sent from Cisco Technical Support iPhone App

aiwapro09 · ‎07-05-2011

How are the calls getting to the PSTN? Is it POTS lines, PRI, SIP, or something else?

If SIP, the codec could be the issue.

Randy Haddon · ‎07-06-2011

We are using a PRI.

Randy Haddon · ‎07-06-2011

Yes I can hook up a regular phone and it works just fine.

here is the config:

no aaa new-model

ip source-route

ip cef

no ipv6 cef

stcapp ccm-group 1

stcapp

stcapp feature access-code

stcapp feature speed-dial

voice service voip

h323

voice-card 0

archive

log config

hidekeys

interface FastEthernet0/0

ip address 10.10.X.X 255.255.255.0

speed auto

full-duplex

interface FastEthernet0/1

no ip address

shutdown

duplex auto

speed auto

!

ip default-gateway 10.10.X.X

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 10.10.X.X

no ip http server

control-plane

voice-port 0/0

timeouts initial 60

timeouts interdigit 60

timeouts ringing infinity

voice-port 0/1

timeouts initial 60

timeouts interdigit 60

timeouts ringing infinity

voice-port 0/2

timeouts initial 60

timeouts interdigit 60

timeouts ringing infinity

voice-port 0/3

timeouts initial 60

timeouts interdigit 60

timeouts ringing infinity

ccm-manager fax protocol cisco

ccm-manager config server 10.10.X.X

ccm-manager config

ccm-manager sccp local FastEthernet0/0

ccm-manager sccp

sccp local FastEthernet0/0

sccp ccm 10.10.X.X identifier 1 version 4.1
sccp ccm 10.10.X.X identifier 2 version 4.1

sccp

sccp ccm group 1

associate ccm 1 priority 1

associate ccm 2 priority 2

dial-peer voice 999000 pots

service stcapp

port 0/0

dial-peer voice 999001 pots

service stcapp

port 0/1

dial-peer voice 999002 pots

service stcapp

port 0/2

dial-peer voice 999003 pots

service stcapp

port 0/3

barry · ‎07-06-2011

Hi Randy

Common cause of this kind of failure is clock slips on your PRI. Check the status of the controller and see it is reporting any slips. Voice isn't impacted by this kind of thing, however modem / fax is.

HTH. Barry

Randy Haddon · ‎07-06-2011

Thanks for the info I checked the controller and it is showing that it is up and has 0 slips secs.

lisacoody · ‎09-06-2012

I am experiencing something similar and looking for a way to fix it. The credit card machine at my location works sometimes but occasionally times out.

The output of "sh controller T1" command shows:

T1 0/0/0 is up.

Applique type is Channelized T1

Cablelength is long 0db

No alarms detected.

alarm-trigger is not set

Soaking time: 3, Clearance time: 10

AIS State:Clear LOS State:Clear LOF State:Clear

Version info FPGA Rev: 08121917, FPGA Type: PRK1

Framing is ESF, Line Code is B8ZS, Clock Source is Line.

CRC Threshold is 320. Reported from firmware is 320.

Data in current interval (446 seconds elapsed):

0 Line Code Violations, 0 Path Code Violations

22 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

Total Data (last 24 hours)

0 Line Code Violations, 3 Path Code Violations,

3864 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,

1 Errored Secs, 1 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

Is there something I can do to fix the problem? Any advice is greatly appreciated!

Thanks,

Lisa

paolo bevilacqua · ‎09-06-2012

This is often asked

network-clock-select 1 t1 0/0/0

lisacoody · ‎09-06-2012

Thank you Paolo. I just added that command to my configuration and cleared the counters (I was showing lots of "slips"). I'll monitor the VG for errors and have someone run another credit card payment.

I very much appreciate your very quick response!

paolo bevilacqua · ‎09-06-2012

You're welcome, please remember to rate useful posts clicking on the stars below.