CFwdAll for hunt group member

[m.sir]

Hello

on CCUM 8.5 we have huntgroup and when hunt group meber forwards all his calls it doesnt work and call simply goes to next hunt group member.. is this default beheviour and its the way how to forward calls of hunt group member???

thans

[baskaranm · Accepted solution]

Hi,

yes it the default behaviour of hunt group.

if you want to put forward all first fwd to a DN which is dedicated for this fwding. from that phone u can put fwd all. but this phone should not be hunt group.

Regards,

Baskaran.M

[m.sir]

thanks for prompt answer.. the thing is we have situation that sometime hunt pilot number must be forwarded to mobile.. idea was fwd call on first memeber on hunt group.. so its cannot be done.. is there are way how to fwd hunt pilot number to mobile number???

[baskaranm]

Hi,

there is no option to put FWd all in Hunt pilot itself. only you can do 'Forward Hunt No Answer' , 'Forward Hunt Busy' from hunt pilot number.

but u can try with 'hunt timer' value = 0 . bt not sure.

Regards,

Baskaran.M

[barry]

The only way to do this is to configure Mobility (Single Number Reach) on the user's DN. This will branch the call out to the user's mobile device when it is enabled. This doesn't need a CFWDALL on the DN.

I have this running in a few places and it works ok.

Some other PBXs give the option for hunt groups to honor CFWDALL settings, unfortunately CUCM doesn't.

HTH. Barry

[acampbell]

Hi,

This is the default behaviour for a hunt group member.

Individual settings on a line like call forward all are ignored.

Think about a member who CFAs to voicemail

You would not want hunt group calls going to this guys vmail

HYH

Alex

[Aaron Harrison · Accepted solution]

Plan B for setups like this is that you nominated a phone that has the DN that is currently the hunt pilot as a normal line on it (the first line, as CFA is not available on secondary lines easily).

Calls go to this DN, and can be set to CFA to the 'real' hunt pilot (a new DN you assigned to the hunt pilot) or to the preferred temporary destination.

Or variations on that... e.g. set the CFNA of the phone to the hunt pilot, and then you can just override that with CFA or clear CFA to send calls back to the hunt group.

Aaron Harrison

Principal Engineer at Logicalis UK

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