CIPC and MeetMe

[mike.noonan]

I've got 3 CIPC's installed on identically cloned Windows 7 workstations. One CIPC is able to initiate a MeetMe conference with no problems. The other 2 workstations get a fast busy as soon as they dial the MeetMe extension.

All 3 phones are in the same partition, have the same CSS configured, are running the same code level (8.6.1). I have deleted one of the non-functioning CIPC's from CUCM (v. 7.1.5) and copied the functional one with no change.

What am I missing?

Thanks!

Mike

[Payal Bhaduri]

Hi,

Are the CIPC' registered to the cucm?

Does the initiator have access to the conference bridge.

[mike.noonan]

Yes, all 3 phones are registered to the same CUCM.

Forgive what may be a basic question: How do I determine if they all have access to the conference bridge? They are all in the same device pool/location...

Thanks!

Mike

[Rob Huffman]

Hi Mike,

I'm sure this is a stupid question......but are the users following

the proper procedure for setting up a MeetMe? Select Line > More Softkey > MeetMe >

then dial the MeetMe DN? If you just dial the MeetMe you will always get a fast busy.

Cheers!

Rob

[mike.noonan]

Not a stupid question at all!

Yes, the users are following the proper connection procedure. I am now up to 2 working and 2 not working. To muddy the waters even further, all 4 users have hard phones in addition to their soft phones (same DN, hard phone listed as primary on the CIPC, etc.) and all 4 users can establish MeetMe conferences from their hard phones, only the 2 work through the CIPC....

This is my day for the "weird" problems.....

Thanks!

Mike

[david-lima]

You should check if the CIPC have the MRGL assigned, it need to include the conference bridge resource.

hth

David

[mike.noonan]

We're all using the default MRGL, but thanks for the suggestion!

Mike

[clileikis · Accepted solution]

Hi Mike,

Check to see if the CIPC's have 'Optimize for Low Bandwidth' checked.  This will force the CIPC to use G729 which could be causing the issue.  This can be found on the CIPC under:  Preferences > Audio > Optimize for Low Bandwidth and make sure its unchecked.

HTH,

Chris

[mike.noonan]

That was the problem!

Thank you very much for the assistance!

Mike