Cisco 7821 Parse Error [4] when accessing Corporate Directory

[richb1971]

Hi,

Unable to access Corporate Directory, softkey template has changed (DND has appeared) and speakerphone volume slide bar doesn't display.

This happens intermittently on different phones and temporarily disappears if unplugged.

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9

Any suggestions?

Rich

[shaikh ibrahim]

Hi Rich ;

           I am getting the same error with below  also i upgrade the firmware version  but still same

result. Did you find the solution  ?

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9  to sip78xx.10-2-1-12

Regards;

SHIB

[richb1971]

Hi Shib,

Its an unresolved bug. Just this second come off the phone with TAC. The firmware provided to me (sip78xx.10-2-1-10) doesn't resolve the issue. Apparently Cisco are releasing a newer firmware this week hopefully.

:(

Rich

[Gordon Ross]

I was told the next firmware release for the 78xx isn't 'till the end of October

GTG

[shaikh ibrahim]

 I am afraid that they will ask to upgrade CM 10.5 ..:(

[Gordon Ross]

For a phone firmware upgrade? I find that hard to believe....

GTG