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Cisco 7821 Parse Error [4] when accessing Corporate Directory

richb1971
Enthusiast
Enthusiast

Hi,

Unable to access Corporate Directory, softkey template has changed (DND has appeared) and speakerphone volume slide bar doesn't display.

This happens intermittently on different phones and temporarily disappears if unplugged.

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9

 

Any suggestions?

 

Rich

17 REPLIES 17

shaikh ibrahim
Beginner
Beginner

Hi Rich ;

           I am getting the same error with below  also i upgrade the firmware version  but still same

result. Did you find the solution  ?

 

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9  to sip78xx.10-2-1-12

 

Regards;

SHIB

Hi Shib,

 

Its an unresolved bug. Just this second come off the phone with TAC. The firmware provided to me (sip78xx.10-2-1-10) doesn't resolve the issue. Apparently Cisco are releasing a newer firmware this week hopefully.

 

:(

 

Rich

I was told the next firmware release for the 78xx isn't 'till the end of October

 

GTG

Please rate all helpful posts.

 I am afraid that they will ask to upgrade CM 10.5 ..:(

For a phone firmware upgrade? I find that hard to believe....

 

GTG

Please rate all helpful posts.