Cisco 7841 Replace an existing phone. Asking for Primary extension/PIN

[Will Pettit]

Hi, 

We have a few new (probably refurbished) 7841's that when you boot them up, ask for a Primary Extension and PIN as part of migrating a phone. 

We have never set up the phone migration settings. The phone is configured in CUCM.

I've tried resetting the settings, but it doesn't work.

Is there a quick fix for this?

Thanks

[Nithin Eluvathingal]

It a new feature with CUCM, phone migration.

How do you register this phone ? Manually or through Ivr?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/cucm_b_feature-configuration-guide-cisco1151su8/cucm_b_feature-configuration-guide-for-cisco1251su3_chapter_01000111.html

https://youtu.be/A_Cila92cNQ

[Will Pettit]

Thanks, we register them manually. I don't get an option to provision a new phone, so how do I get passed this?

[Nithin Eluvathingal · Accepted solution]

If you are registering the phone manually by adding MAC address, i assume that the phone gets registered.

What if you press cancel option. Let me test this on my lab tomorrow.

[Will Pettit]

Hi, 

Ok, I am a complete idiot. I had a typo on the mac address. However, yes, pressing cancel does work. It wasn't working previously due to my stupidity!