Cisco 8200 & 8300 Call Manager Express - AA Message

[Laith Ibrahim]

Dears,

In the last models of CME (2900, 3900, 4300, 4400), there was an option to configure the welcoming message (Automated Attendant), either through Cisco Unity Express (which is now EOS), or B-ACD service,

I was wondering of how can we have this feature in CME using the new Cisco routers (8200, 8300),

I have a customer who wants CME and the ability to have a welcoming message (AA) for his company with only using the router,

Appreciate your reply,

Thanks,

[Mohd SaberUddin]

Did you find the solution?

[Nithin Eluvathingal]

As far as I know, you need a Unity Connection for the Auto Attendant (AA) to work, and CME and CUC can be integrated. However, I have not tested this myself.

[Mohd SaberUddin]

In the previous model 2900 and 4xxx series we configured BACD as AA for CME.

In the latest model 8200 8300 we can configure BACD auto attendant?

[Laith Ibrahim]

I managed to configure B-ACD in C8200 voice router, the Cisco TAC helped in that regard.

[abdullah alnahdi]

Hello Laith 

Can you please support me in this how you configure it  ?

[Roger Kallberg]

AFAIK it’s still done the same way as in older models of routers. See this document for how to set it up. Cisco Unified CME B-ACD and Tcl Call-Handling Applications