08-13-2010 07:17 PM - edited 03-16-2019 12:14 AM
Has anyone gotten the Cisco Click to Call version 8 to work on Windows 7 x64 with Office 2010 64-bit?
I keep getting an issue in which the COM add-in does not start. I get error code "runtime error occurred"
Thanks.
09-29-2011 11:22 AM
Yeah, i've seen this doc as well. I was just hoping they would get up to speed with the 64-bit app so my customer base would stop hounding me.
Thanks for the reply.
09-29-2011 11:31 AM
I suggest you point all of your customers toward their Cisco AMs to request it. The AM can attach customers to the enhancement request which should add pressure to the BU.
09-29-2011 08:03 PM
HTH
Microsoft recommend installing Office 2010 32-Bit on Windows 64-Bit
I'm not sure Cisco will ever release a 64-bit version. The same goes for most other vendors.
http://technet.microsoft.com/en-us/library/ee681792.aspx
The recommendations for which edition of Office 2010 to install are as follows:
By default, Microsoft Office 2010 installs the 32-bit version of Office 2010 even if your computer is running 64-bit editions of Windows.
Important The 32-bit version of Office 2010 is the recommended option for most people, because it prevents potential compatibility issues with other 32-bit applications, specifically third-party add-ins that are available only for 32-bit operating systems.
Note The 64-bit version of Office 2010 is not compatible with any other 32-bit version of Office programs. As a result, you must first uninstall all 32-bit versions of Office programs before you install the 64-bit version of Office 2010. The Office 2010 disc includes both 32- and 64-bit versions of Office 2010. To install 64-bit Office 2010, you must run Setup.exe from the x64 folder. For more information, see Install the 64-bit version of Office.
Note There is no 64-bit version of Visual Basic 6. As a result, many of these objects need to be ported and rewritten.
Additionally, certain Microsoft Outlook 2010 features are unavailable with Communicator R2. For more information about these Outlook features and the hotfix that addresses them, see the following Knowledge Base article:
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