Cisco CP-8851

[Saeed Syed]

I am experiencing an issue with this phone and it would re register  it self several times in day . I have collected a debug any help will be appreciated I know some thing has to be with LAN. Want an expert experince before forwarding it to the team. Thank You in advance [11:55:10a 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=3 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [11:55:11a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [11:59:13a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [11:59:16a 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=3 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [11:59:17a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [12:02:07p 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.108.164 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=3 [12:02:10p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [12:36:50p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.108.164/24 IPv4DefaultGateway=10.25.108.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=108 UnifiedCMIPAddress=10.25.244.23 LocalPort=51260 TimeStamp=1487957810178 ReasonForOutOfService=10 LastProtocolEventSent=Sent:REGISTER sip:10.25.244.23 SIP/2.0 Cseq:177 REGISTER CallId:b000b4bb-55be03a3-3f03e768-2396d22a@10.25.108.164 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeTCPtimeout [12:36:59p 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.108.164 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=3 [12:37:02p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.108.164/24 IPv4DefaultGateway=10.25.108.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=108 UnifiedCMIPAddress=10.4.55.42 LocalPort=51260 TimeStamp=1487957810178 ReasonForOutOfService=10 LastProtocolEventSent=Sent:REGISTER sip:10.25.244.23 SIP/2.0 Cseq:177 REGISTER CallId:b000b4bb-55be03a3-3f03e768-2396d22a@10.25.108.164 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeTCPtimeout

[Manish Gogna]

Hi Saeed,

It shows TCP timeout which points to some network issue where most likely the keepalives/acks are being missed between cucm and this IP phone. To be able to pinpoint the issue you need to setup a parallel packet capture on the IP phone and cucm to see the direction in which the packets are being dropped.

HTH

Manish

[DENNIS WEIKEL]

I have the same issue and have opened a support ticket with Cisco to address.  

Will report back on my findings.  

[etmarcof]

Hi Dennis,

Have you managed to solve this problem?

I've similar issue it Cisco 7821.

Regards

MC

[DENNIS WEIKEL]

Cisco TAC could not provide a root cause of this issue.  

The phone's Debug display had the following error:

ReasonForOutOfService=10

A search for the error returns the following: ReasonForOutOfService=10 -- TCPtimedOut - The TCP connection to the Cisco Unified Communication Manager experienced a timeout error

It was hypothesized that the phone's firmware became corrupt.  

I've been able to get the phone to register by bringing the phone back into the office so that it registered on the LAN.