Cisco CUAC Advanced "Your extension XXXX is out of service. You will not be able to make or receive calls."

[jigar_mandalia]

Facing issue with the Cisco CUAC Advanced operator console. Once operator logs in, a pop-up is observed with message "Your extension XXXX is out of service. You will not be able to make or receive calls."

Cisco Unified CM Administration System version: 11.5.1.13900-52

CUAC version: Cisco Unified Attendant Console Advanced V11.0.2.20 

Please help for the same.

[Jaime Valencia]

DUPLICATE

Please DO NOT post duplicates

https://community.cisco.com/t5/other-collaboration-subjects/cisco-cuac-advanced-quot-your-extension-xxxx-is-out-of-service/m-p/3902546

[jigar_mandalia]

Sorry this turned out to be issue with Cisco TSP configuration. Incorrect username password in Cisco TSP led to this issue. This has been corrected. Thanks @Jaime Valencia @piyush aghera for your reply though. Many thanks.

[piyush aghera]

Have a look at below two posts:

1. below talks about a bug which needs a cop file to be installed:

https://community.cisco.com/t5/unified-communications/cuac-advanced-quot-your-extension-xxxxxxxx-is-out-of-service-you/td-p/3204999

2. below talks about CTI service and phone configuration:

https://community.cisco.com/t5/unified-communications/problem-in-attendant-operator-console-extension-out-of-service/td-p/2960829

[jigar_mandalia]

This is now solved. It turned out to be an incorrect credentials issue while configuring TSP on server.