Cisco IM and Presence (9.1.1) Menu for Jabber/CTI

[martin.sloan]

Hello,

I'm trying to configure the CTI gateway and profile in the IM and Presence server while following the deployment guide but the Application->Cisco Jabber menu isn't available.  According to the documentation this is where I should find the CTI gateway and profile config menus.  I saw a recent resolved post where the OP was pointed to the CUPC menu but I don't have that one either.  My menus are Legacy Clients, Microsoft RCC, Third-Party clients and then client types.  I'm still looking through the sub menus but haven't seen anything relating to CTI yet.  Anyone have a suggestion?

Thanks

[Aaron Harrison]

Hi

You need to look at the manuals for 9.1, they are significantly changed from 8.x - the menus you are looking for are now in ccmadmin rather than CUPS.

Aaron

[martin.sloan]

Hi Aaron,

Thanks, but I believe I have the correct deployment guide.  Please see:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91_chapter_01010.html#CUP0_TK_CA27A982_00

I understand there are changes and so I was trying to get refreshed by doing the install from the install guide.  You'll see that this guide references the Application->Cisco Jabber menu, which isn't there in my install.

Thanks

[Aaron Harrison · Accepted solution]

Nice work Cisco :-)

Compare that to the CUCM guide where they have updated it to have the correct locations:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91_chapter_01100001.html

Regards

Aaron

[martin.sloan]

Ah!  Many thanks.  I thought something was up and it looks like I've come to right place to ask.  I have the service profile configured already so I should be good to go!  Well, that's aside from the case I have open with TAC because the end users assigned to the feature group template where IM&P is enabled aren't enabled for IM&P in the EUDB....  but that's another thread :-)

Thanks, Aaron.

[Ayodeji Okanlawon]

In addition to suggestion from the guru on this subject (+5 Aaron) I hope you are using CUCM9.X as CUCM8.X is not supported with IM and Presence server 9.X

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[martin.sloan]

Yes, it's a BE6k install with 9.1 across the board for CUCM/Unity/IM&P.  Assuming that I'm using the correct doc (please see link above), can you suggest why them menu items are missing?

Thanks