Cisco Jabber Login Fails for Local User

[chuck47172]

Cisco Unified CM Administration: System version: 12.5.1.13900-152
Jabber: Version 14.1.3.57304 Build 307304

I have many Jabber phones with end users configured as LDAP Synchronized users.
Those work great. No problems.
I have one that is configured as a local user which fails every time I try to login.
I get an error message that says "Username or password is incorrect. Please try again."
Any idea what I can be missing?
I'm using a fresh install of Jabber and logging in with the user's name plus domain like "JonnyFive@abc123.com".
I have the end user and phone built the same as any other working jabber phone. The only difference is this is a "local user" rather than an "LDAP synchronized" user.
Any suggestions as to what I may be doing wrong would be appreciated.

[Nithin Eluvathingal]

Login to self care portal using the local user you created. If you are able to login, check if the user is showing as assigned user in IMP. If this local user you created in unassigned user list you will get "username password incorrect message.  If the user is in unassigned user check the home cluster and service profile assigned for this users.