CISCO PHONE TIME CORRECTION

[cmabindla]

Good day SIr/Madam

The CISCO Phone time is not correct how can I change their time to be correct.

Regards

[Dennis Mink]

What product?

[George Sotiropoulos]

Hello,

Can you clarify which Cisco IP Phone model (88XX? 79XX)and on what platform it is registered (CUCM or CME)?

Kind regards,

George

[cmabindla]

Good day George

We are using CISCO Unified CM Console (System version: 9.1.2.12901-3 Unrestricted) 

Have the following CISCP Phone Models:

CISCO IP PHONES CP -6941

CISCO IP PHONES CP-6911

CISCO IP PHONES CP-7821

There's a Voice Server

Regards

CHUMA MABINDLA

[HARIS_HUSSAIN]

1) The phone will get time from CUCM & CUCM will Get Timing from NTP.
So to fix the issue you have to make sure CUCM is getting the correct time from NTP.

2) Do an SSH Session to CUCM and execute below command to check
utils ntp status


*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris

[George Sotiropoulos]

You will need to connect via SSH to your CUCM Pub and issue the command "utils ntp status" to identify if everything is fine.

You may find all the info you need on the following post:

https://community.cisco.com/t5/collaboration-voice-and-video/changing-the-ntp-source-in-cucm-from-cli-and-other-helpful/ta-p/3157615

Hope This Helps

George