- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:37 AM - edited 03-16-2019 09:13 PM
I have call manager express 7.1 installed. Can I configure greeting message for one extension ? does it requires unity express as well ?
Solved! Go to Solution.
- Labels:
-
Unified Communications
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:46 AM
You need B-ACD/AA.
Check this thread -https://supportforums.cisco.com/thread/2214798
Rate helpful post.
Thanks
Manish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:47 AM
This link has a scenario 2 without CUE:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:45 AM
You can use the BACD option on the CME
Please have a look at the following 2 links and attached file.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_c1ht.html
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:46 AM
the document refers with Cisco Unity Express which I dont have, is it possible to do without it ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:47 AM
This link has a scenario 2 without CUE:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 09:48 PM
I read scenario 2 it also need cisco unity express can you please go through the article and let me know if I am confuse ??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 10:56 PM
Hello Syed,
if you can see the both scenarios there are much differences in both design. CME with BACD (AA) has limited features when comparing CME with CUE AA in terms of features. below is the synopsis just go through once you will know differences and their use.
Scenario 1 is most applicable when your Cisco CME AA is limited to providing a menu to direct calls into ACD groups. In this scenario, Cisco CME is used as the AA destination for incoming calls, and Cisco Unity Express is used exclusively as a voice mail server when the ACD agents are not available or do not answer the calls in a certain amount of time. The Cisco Unity Express AA is not used in this scenario.
Scenario 2 is the most flexible overall configuration for integrating Cisco CME basic ACD and Cisco Unity Express AA. The design used in Scenario 2 features Cisco Unity Express AA for general call-handling automation and for handing off calls to ACD agents. In this scenario, Cisco Unity Express is used as the AA destination for incoming calls; Cisco Unity Express also provides a variety of menu choices to the caller (such as dial-by-name, dial-by-extension, and recorded information segments). One of these choices directs some calls to the Cisco CME ACD groups. Cisco Unity Express voice mail is used in a similar manner as Scenario 1.
Br,
Nadeem
Please rate all useful post.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2014 02:46 AM
You need B-ACD/AA.
Check this thread -https://supportforums.cisco.com/thread/2214798
Rate helpful post.
Thanks
Manish