Hello Syed,
if you can see the both scenarios there are much differences in both design. CME with BACD (AA) has limited features when comparing CME with CUE AA in terms of features. below is the synopsis just go through once you will know differences and their use.
Scenario 1 is most applicable when your Cisco CME AA is limited to providing a menu to direct calls into ACD groups. In this scenario, Cisco CME is used as the AA destination for incoming calls, and Cisco Unity Express is used exclusively as a voice mail server when the ACD agents are not available or do not answer the calls in a certain amount of time. The Cisco Unity Express AA is not used in this scenario.
Scenario 2 is the most flexible overall configuration for integrating Cisco CME basic ACD and Cisco Unity Express AA. The design used in Scenario 2 features Cisco Unity Express AA for general call-handling automation and for handing off calls to ACD agents. In this scenario, Cisco Unity Express is used as the AA destination for incoming calls; Cisco Unity Express also provides a variety of menu choices to the caller (such as dial-by-name, dial-by-extension, and recorded information segments). One of these choices directs some calls to the Cisco CME ACD groups. Cisco Unity Express voice mail is used in a similar manner as Scenario 1.
Br,
Nadeem
Please rate all useful post.
Br,
Nadeem
Please rate all useful post.
