commas in speed dials

[Sarah Pongres]

Good morning experts -

We are on Call Manager 10.5 and I am trying to use commas in a speed dial for our long distance calls.

We have authorization codes set up through our long distance vendor (not auth codes in Call Manager) so that after a long distance number is called, there is a tone, then you enter your 2 digit authorization code.  I want to set up a speed dial using commas as pauses to dial this string.

For example, auth code 22, phone number 563-344-4175, speed dial string set up as 915633444175,,22

I have tried every number of commas from 1 to 10 and it does not work.  It dials the phone number, then gives the tone that prompts you to enter the 2 digit auth code, but doesn't appear to dial the auth code at any point.

Any ideas how to make this work?

SP

[Brandon Pierce]

I know CAC and FAC on CUCM this works with but I don't think this works with an off premises non Cisco UC solution i.e. your provider.  Couldn't they just remove their access and you add it to your side?

[Sarah Pongres]

Long story short, it would take up too many resources and time to switch this over, it's not a feasible fix for us at this time.

Will this work at all with the off prem/non Cisco UC authorization codes?

[Randy Calderon]

Hello Sarah,

I am in the exact same situation. Did you ever get a working solution in place? If so, do you mind sharing?

Thank you,

Randy C.

[Sarah Pongres]

Nope, so far, nothing.  TAC said the same thing (not possible)

We have some new Cisco reps and I just posed this question to them.  If I get anything back, I will let you know!

So annoying.....I've been waiting and waiting for this feature and we get it and it doesn't work!!!!

[Randy Calderon]

I know what you mean. I also have a ticket with TAC about this and I'm guessing I'll have the same response as you did.

Have you taken a look at Paolo Bevilacqua's work? I saw this while searching through the threads here at CSC.

www.ciscoscripts.com

He has a script support for "Speed-Dial with pause" and I'm curious to see if this could be a workable solution.

[Sarah Pongres]

What is your TAC ticket?  I'm getting my Cisco rep to look into it

[Randy Calderon]

635568769

I've only received the initial email from the engineer taking ownership of the case. I've responded to his inquiries and awaiting response.

[vbiccarino]

Did you guys find a solution to this issue. I would be interested to know how.

[Randy Calderon]

Got tired of waiting for a solution. As a workaround, I've disabled the LD authorization requirement from telco and enabled FAC in CUCM. This worked for me.

-Randy C.

[kinman-wong]

Hi Randy,

Have you try to put a comma in between the FAC pin e.g. 915633444175,,2,2

[Randy Calderon]

Hello Kinman-wong,

That didn't make any difference. The call connects and a tone is presented prompting the caller to enter auth code.

Thanks for taking the time,

Randy C.